Sr. Specialist Client Support

CIBC Specialist, Client Support

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

The Specialist, Client Support is responsible for providing support and high quality customer service to clients and prospects in Commercial Banking, liaising closely with the business and clients to complete tasks. The role requires solid written, verbal, interpersonal and organizational skills. The Specialist, Client Support supports best practices and handles incoming telephone calls and emails to address client requests in a professional and client-focused manner. The role makes recommendations on client matters to meet work objectives, ensuring that clients experience a bank that listens actively and demonstrates care for their unique needs. The role receives general instructions on routine work and participates in group projects as required.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement. We are considering local candidates based in Chicago, IL and/or surrounding Chicagoland areas.

How You'll Succeed

• Client engagement - Getting to know your clients and understand their priorities to use your knowledge of cash management, loan experience, and portfolio management to help clients meet their goals.
• Relationship building - Grow your internal network, deepen existing relationships, and collaborate with others to ensure clients are connected to the right people and opportunities.
• Strategic Minded - You'll build and execute on communication strategies with the support of the Relationship Managers to use your critical thinking skills to assist the client with their daily needs.

Who You Are

• You demonstrate experience in supporting high profile clients working in a fast-paced environment.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You are a strong communicator. You understand the importance of communication (oral and written) and problem-solving skills, including effective engagement with our business partners, including senior management.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $80,000.00 - $90,000.00 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee's needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience. If you need accommodation during the application or interview process, please contact View email address on click.appcast.io

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location: IL-Chicago, 120 S LaSalle St Fl 6

Employment Type: Regular

Weekly Hours: 40

Skills: Active Listening, Client Service, Customer Experience (CX), Internal Controls, Interpersonal Communication, Multitasking, Personal Organization, Service Improvement, Work Collaboratively