MES Analyst

Supporting the client by ensuring optimal performance and continued support of the Manufacturing Execution System software. This includes regular monitoring of systems operations, troubleshooting, and identification of problems and their resolution or escalation to ensure interconnected software systems are working as designed, ensuring operational efficiency, compliance assurance, and enabling Data Driven decision maki Provide support for Systems Maintenance and Optimiza tiono Monitoring, analyzing and troubleshooting software perform anceo Adherence to Service Level Agreement requirem entso Ensuring compliance with system requirem Provide support and collabor ationo Identifying solutions to streamline manufacturing process i s s u e s o Collaborating with production teams to ensure seamless integration of and ongoing support applica tionso Providing testing, debugging support, and repo rting User support and tr ainingo Providing training and support to end-users as may be re quiredo Addressing user queries, reporting and issue resolution t icketso Escalate issues to next level support as n needed. Identifying areas for Process Improvement Qualifications: ITAR compliance experience 5 years - expertise with MES software (DELMIA Apriso preferred, other expertise, such as Rockwell, Siemens Opcenter, Proficy Smart Factory, is acceptable) 3 years - Troubleshooting and customer support experience Ability to travel periodically to client sites within the US, if #J-18808-Ljbffr Pentangle Tech Services | P5 Group