Digital Messaging QA Production Analyst

Base Pay Range

$36.00/hr – $42.00/hr

Digital Messaging QA Production Analyst (Contract)

Contract Duration: 6 months (W2)

Location: 100% Remote

Pay Range: $36–$42/hour (W2)

Schedule: Full-time

About the Role

We are seeking a Digital Messaging QA Production Analyst to support high-volume digital messaging campaigns across Email, Push Notifications, and SMS. This role is part of a Digital Commerce Operations team and is responsible for ensuring executional quality, accuracy, and deployment readiness prior to campaign launch.

The ideal candidate has hands‑on Salesforce Marketing Cloud (SFMC) experience, a strong QA mindset, and is comfortable validating campaigns in fast‑paced, deadline‑driven environments.

Key Responsibilities

• Perform end‑to‑end QA for Email, Push, and SMS campaigns, including front‑end content and back‑end configuration
• Validate campaign setup in Salesforce Marketing Cloud (SFMC), including targeting, personalization, and deployment settings
• Ensure campaigns are fully deployment‑ready prior to launch
• Review and validate creative assets, copy, links, calls‑to‑action, and promotional details
• Test click‑throughs, dynamic content, and personalization logic to ensure accuracy
• Own and maintain QA documentation from execution through final approval
• Partner with Marketing, Operations, Creative, CRM, and Product teams to resolve issues
• Clearly document and communicate QA findings to support operational transparency
• Support high‑volume campaign execution while maintaining a high standard for accuracy and quality

Required Qualifications

• Bachelor’s degree or equivalent professional experience
• 3+ years of hands‑on Salesforce Marketing Cloud (SFMC) experience
• 3+ years of experience in digital messaging QA, email operations, or production roles
• Strong understanding of deployment QA and pre‑send validation
• Working knowledge of HTML with the ability to read and identify errors
• Exceptional attention to detail and organizational skills
• Ability to work effectively in fast‑paced, deadline‑driven environments
• Strong written and verbal communication skills
• Comfortable collaborating cross‑functionally
• Adaptable and able to manage last‑minute changes

Preferred Qualifications

• Experience QA’ing Push and SMS campaigns
• Familiarity with Airship (Push) and/or Attentive (SMS)
• Experience using Litmus or similar email testing tools
• Familiarity with project management tools (e.g., Smartsheet)
• Basic HTML coding experience
• Experience with marketing analytics or tagging for tracking and reporting

What Success Looks Like

• Campaigns are accurate, compliant, and error‑free before launch
• Issues are proactively identified and clearly communicated
• QA documentation is thorough, consistent, and audit‑ready
• Strong collaboration with cross‑functional partners
• High‑quality execution under tight timelines
• Work model: Fully remote
• Equipment: Company‑provided computer
• Contract extension / conversion: Strong possibility based on performance and business needs

Benefits that Russell Tobin offers

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.