Customer Service Coordinator

CUSTOMER SERVICE COORDINATOR

Warehouse of Fixtures TNG | St. Louis, MO (On-Site) At Warehouse of Fixtures TNG, we help companies create better workplaces while saving time and money through a smarter approach to office furniture. We are a growing, third-generation family-owned company serving businesses locally and nationwide through workplace design, furniture solutions, installation, project support, and more. We are looking for a high-energy, organized, and solutions-oriented customer service professional to join our team. This is not a "sit back and answer phones" role. You’ll be a key part of the customer experience: answering questions, solving problems, coordinating with internal teams, and helping ensure every customer receives exceptional service. We’re not looking for someone who simply maintains the status quo. We’re looking for someone who notices what could be better, brings ideas and solutions, and helps us continuously improve. If you communicate confidently, take ownership, and enjoy a fast-paced environment where no two days are the same, we’d love to meet you. What You’ll Do Greet customers and visitors in our showroom and office Answer inbound phone calls and assist customers professionally and efficiently Serve as a primary point of contact for customer questions, requests, and issue resolution Coordinate with internal teams to ensure an exceptional customer experience Take ownership of customer needs and follow through to resolution Identify opportunities to improve processes, communication, and customer experience Recommend ideas and solutions that help make the business better What We’re Looking For Prior experience in customer service, hospitality, retail, office administration, operations, or another customer-facing role Strong communication skills and a professional presence Organized, detail-oriented, and able to manage multiple priorities A proactive problem solver who sees what could be better and brings ideas and solutions Someone who takes ownership, follows through, and thrives in a fast-paced environment A genuine desire to create an exceptional customer experience Compensation & Benefits Competitive pay based on experience ($22.00/hour to $26.00/hour) Medical, dental, and vision insurance Paid Time Off (PTO) 11 Paid holidays 401(k) with company match Life and disability insurance Professional development and growth opportunities Why Join Us Growing company with opportunities for advancement Fast-paced environment where your ideas and initiative matter A role where you can make a visible impact every day Opportunity to learn multiple areas of the business Collaborative team culture with strong leadership support Stable, established third-generation family business If you’re looking for a role where you can grow, contribute, solve problems, and make a real impact on the customer experience, we’d love to hear from you. #J-18808-Ljbffr Woftng