Patient Services Representative

Job Description

Job Description

Location: Huntsville Family Health Center, Huntsville, AL
Schedule:  Monday-Tuesday 8 AM-6 PM; Wednesday-Friday 8 AM - 5 PM + Required OT

Pay Range: $15-$18 Based on level of experience

Central North Alabama Health Services, Inc. (CNAHSI) is dedicated to delivering comprehensive, high-quality healthcare to the communities we serve. Through our five community health centers, we provide medical, dental, pharmacy, behavioral health, and chiropractic services to underrepresented populations across Madison, Limestone, and Morgan counties. As a Joint Commission-accredited and Patient-Centered Medical Home Certified Organization, we are committed to improving lives by ensuring access to compassionate and exceptional care for all.

Are you passionate about creating exceptional patient experiences?

The Patient Services Representative is the first point of contact for patients and visitors. This role ensures a welcoming, efficient, and confidential environment while managing front office operations. You will help create a positive first impression and support an outstanding patient experience.

Key Responsibilities: Please note, these are not all inclusive.

• Assist in routing telephone calls and messages to the appropriate staff
• Verify patient demographics and maintain accurate records and documentation
• Make patient appointments
• Collect co-pays and post charges promptly
• Insurance verification
• Provide patients with clear information regarding office policies and procedures
• Foster an atmosphere of trust and confidence for patients and visitors
• Maintain strict confidentiality and accuracy of patient information
• Promote a positive organizational image to patients, vendors, and the public
• Perform other duties as assigned in a timely and accurate manner