Entry-Level Customer Service Representative

Position Overview Parkersburg, WV. MCI is hiring Customer Service Representatives to support walk‑up inquiries, new account setup, and MOV pass tag issuance at the Parkersburg Memorial Bridge facility offices. This entry‑level on‑site position includes paid training. If you’re dependable, customer‑focused, and ready to learn, we want you on our team. To be considered, you must complete a full application on our company careers page. Key Responsibilities Provide friendly, professional in‑person customer support at the bridge facility office. Assist customers with new account setup, MOV pass tag issuance, and account questions. Process payments using toll operations back‑office systems. Manage walk‑up inquiries, complaints, and customer concerns with empathy and professionalism. Collaborate with other team members to enhance the overall customer experience. Assist with incoming customer service phone calls to resolve issues. Complete end‑of‑shift deposits, cash handling, and balancing reports. Follow attendance, scheduling, and compliance requirements. Candidate Qualifications Must be 18+ years old with a high school diploma or equivalent. Strong English communication skills (oral and written). Basic computer and data‑entry skills. Prior cash handling experience (computerized system preferred). Strong organizational, problem‑solving, and conflict‑resolution skills. Reliable and punctual with a strong work ethic. Customer‑first mindset: empathetic, patient, and responsive. Ability to multi‑task, stay focused, and self‑manage. Comfortable with shifts that may include weekends. Excellent interpersonal skills and ability to build relationships with customers and teammates. Preferred (Not Required) Experience in customer service, tech support, inside sales, or back‑office support. Previous in‑person service role (banking, retail, tolls, or government services). Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits Starting compensation is based on experience and may vary by location. Paid Time Off and paid holidays. Health, dental, and vision coverage after specified periods. Retirement savings programs where available. Disability and life insurance. Supplemental insurance. Career growth with internal promotion focus. Paid training. Casual dress code. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects, and exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless it would cause undue hardship. Diversity and Equality MCI maintains a work environment free from discrimination and is committed to diversity, equal opportunity, and reasonable accommodation for all employees and applicants. #J-18808-Ljbffr