Escrow Acquisition and Service Release Supervisor

Escrow Acquisition And Service Release Supervisor

As an Escrow Acquisition and Service Release Supervisor, you will be responsible for the processing activities related to escrow account management, including payment processing, vendor management, insurance claims, and interest on escrow. The individual will be expected to contribute to strategies and planning related to establishing scalable Escrow capabilities and improving the effectiveness of the department functions. The Escrow Transfer Coordinator III will report to the VP, Escrow for day-to-day management and administration.

Activities associated with the onboarding and acquisition of new loans:

• Validation of prior servicer's checklist(s), including reviewing critically and monitoring those responses are received.
• Tracking of process changes, if necessary, to accommodate special requirements
• Review and validation of the loan data prior to acquisition
• Coordination with internal team members to allow all illogical or invalid data to be identified
• Communication of illogical or incorrect data identified with the client and/or prior servicer, including tracking and monitoring to ensure that all data is corrected.
• New client implementation activities, including coordinating deliverables with vendors and testing to ensure that any new programming is working as designed.

Activities associated with the outgoing servicing transfer of existing loans:

• Data review and corrections as identified internally or by the new servicer
• Ensure that all appropriate milestones are met to allow a successful transfer

Customer research requests and correspondence

Adherence to regulatory and legal requirements, including investor and state guidelines

Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurate and timely

Bachelor's degree or relevant work experience

2+ years of experience working in a mortgage environment, preferably Escrow Administration or Servicing Transfers

Established Leadership Skills ability to contribute to the department in line with the company's vision and core values, driving frequent and continual organizational change and improvement

Results Oriented track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.

Understands the basics of business and possible implications of decisions.

Vendor Management Skills proven ability to navigate vendor/service provider relationships, including service delivery/productivity/quality standards development and ongoing monitoring.

Ability to build relationships internally and externally with key stakeholders, including the ability to be objective and open to the views of others

Excellent written, presentation and oral communication skills

Excellent Microsoft Office skills, including Microsoft Word, Excel, Outlook

Experience in BKFS/LPS/MSP is preferred

Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law

Pay Range: $64,300.00 - $85,700.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

By choice, we don't simply accept individuality we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.