Client Services Representative

About FlightSafety International

FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Client Services Representative plays a key role in creating a positive and memorable experience for every client who visits our center. In this frontline role, you'll provide excellent customer support through friendly verbal and written communication, help manage multiple phone lines, and assist with administrative tasks that ensure a smooth and enjoyable training visit.

Tasks and Responsibilities

Welcome clients and guests with a friendly, professional greeting at the front desk.
• Lead center tours to help visitors feel comfortable and informed.
• Maintain visitor records and complete Export Compliance steps as needed.
• Coordinate client hotel and transportation accommodations and provide luggage tags.
• Prepare Client Welcome Packets to support a seamless arrival experience.
• Assist clients with login needs for client-facing apps.
• Support the center by creating reports as requested.
• Facilitate client check-in and ensure a smooth start to their visit.
• Contribute to supply management, front desk organization, and gift shop activities.
• Assist with customer lunches and any special center requirements.
• Manage regulatory approval processing and tracking.
• Oversee M-1 Visa and Visa Invitation Letter procedures.
• Maintain accurate and organized client records.
• Provide guidance and training to entry-level Customer Support team members when needed.

Minimum Education

• Associate degree (AA) from a two-year college or technical school preferred.

Minimum Experience

• One to two (1-2) years related experience in related field such as customer service, hospitality or administration.

Knowledge, Skills, Abilities
• Accountability - Takes ownership of meeting deadlines, productivity goals, and high-quality results.• Communication - Clearly shares information and listens with care to ensure understanding.
• Approachability - Builds trust through professionalism, honesty, and a welcoming demeanor.
• Teamwork - Works cooperatively with colleagues to reach shared goals.
• Analytical Thinking - Breaks down problems effectively and uses sound judgment to find solutions.
• Detail Oriented - Ensures accuracy and thoroughness in all tasks.
• Initiative - Anticipates needs and takes proactive steps to support clients and the center.
• Self-Motivated - Stays focused on achieving goals with minimal supervision.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand; walk; sit.Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC).

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant's ability to comply with these requirements, including qualifying as a "U.S. Person" under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A "U.S. Person" includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.