Technical Support Specialist

Responsibilities Provide clinical training to customers on all CareFusion products Conduct installation and clinical training at customer sites Assist with new product evaluations and trials Communicate customer complaints and issues to the appropriate internal department(s) Gather data and feedback from end-users regarding product performance and quality issues Prepare reports detailing feedback received from customers Provide follow up with customers to ensure satisfactory resolution of problems/issues Maintain current knowledge of products, features and competitive advantages Requirements Bachelor’s degree preferred or minimum of three years call center experience Experience working directly with customers and health care professionals Excellent interpersonal skills Strong written and verbal communication skills Demonstrated computer literacy including Microsoft Office Suite Soft Skills interpersonal skills written communication skills verbal communication skills Certifications & Qualifications Bachelor’s degree #J-18808-Ljbffr