Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy

Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy Job Title Pharmacy Patient Supp Rep/On-Call/UKHC - Specialty Pharmacy Requisition Number Requisition Number DU14062 Department Name Department Name H5000: CHANDLER - RETAIL PHARMACY Work Location Work Location Lexington, KY Salary Range Salary Range $17.50-$27.31 Type of Position Type of Position Temporary Position Time Status Position Time Status On Call Required Education HS Required Related Experience 2 years Required License/Registration/Certification None Physical Requirements This position requires use of a computer workstation, completion of tasks with repetitive motions. Shift Varies- Monday- Friday 7:30am- 5pm; no weekend availability. FULLY REMOTE schedule options available. Job Summary Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record ( EHR ). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Skills / Knowledge / Abilities Does this position have supervisory responsibilities? Does this position have supervisory responsibilities? No Preferred Education/Experience Deadline to Apply Deadline to Apply 12/31/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Posting Specific Questions Required fields are indicated with an asterisk (*). Please choose the answer that best describes your years of paid, full-time employment experience in securing, implementing, or optimizing electronic medical records (EMR) or other health information technology. None More than 0, up through 1 year More than 1, up through 3 years More than 3, up through 5 years More than 5 years Do you have training and/or experience with Epic? Yes No Do you have experience with customer service in an academic or other professional setting where it was necessary to deal with the public by phone and/or in-person? Yes No #J-18808-Ljbffr