Front Office Specialist / Medical Front Desk

Job Description

Job Description

Front Office Specialist / Medical Front Desk — Part-Time

Skypark Physical Therapy | Torrance, CA
Schedule: Monday–Friday, 3:00–6:00 p.m. | 15 hours per week

Skypark Physical Therapy is hiring a part-time Front Office Specialist to support patient scheduling, phone management, insurance verification, and daily clinic operations in a busy outpatient physical therapy clinic.

This role is ideal for someone who can handle phones confidently, keep schedules clean, follow systems, and take ownership of front-desk accuracy and patient flow.

Key Responsibilities

• Answer and manage incoming calls in a medical office setting

• Schedule and reschedule patients using EMR software

• Manage patient check-in/check-out and front desk flow

• Verify insurance benefits and authorizations

• Communicate financial responsibility and collect copays/payments

• Maintain accurate patient records, intake forms, and documentation

• Coordinate with therapists, billing, and leadership to ensure smooth operations

Qualifications & Skills

• Experience in a medical front office, healthcare administrative, or patient services role preferred

• Must be consistently available Monday through Friday from 3:00–6:00 p.m.

• Strong phone and communication skills

• Highly organized with strong attention to detail

• Comfortable multitasking in a fast-paced clinic environment

• Confident explaining policies, schedules, and financial expectations

• Basic computer and EMR experience (training provided)

This Role Is NOT a Good Fit If:

• You prefer a slow-paced or low-interruption work environment

• You are uncomfortable answering phones or speaking with patients frequently

• You struggle with follow-through, accuracy, or time management

• You prefer loosely defined responsibilities over structured systems

• You avoid financial conversations or enforcing clinic policies

• You require constant supervision to stay on task

Why Join Skypark Physical Therapy?

We’re a growing outpatient physical therapy clinic focused on clear communication, accountability, and excellent patient experiences . The front desk plays a critical role in clinic success, and this position is best suited for someone who wants to be an integral part of a high-functioning healthcare team.