Program Manager-Rue Ferrari (82864)

Program Manager-Rue Ferrari

EIH Ferrari - San Jose, CA 95118

Salary Range $103,744.37 - $103,744.37 Salary/year Level Management Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage None Category Nonprofit - Social Services

Position Overview

This Manager of Interim Housing will oversee HomeFirst's case management and support services in interim housing programs within the Emergency Housing Division. This Division encompasses all programs serving individuals and families who are homeless and seeking immediate temporary housing or shelter options. Under the guidance of the agency's Director of Interim Housing Services and Vice President (VP) of Emergency Housing Division, this Manager oversees case management and support services programs in temporary housing and/or shelter settings, such as a shelter-based transitional housing programs, Veterans transitional grant per diem programs, shelter case management services, and others.

The goal of case management and support services programs is to provide client centered services that promote exits to permanent housing through various strategies; including support in accessing time-limited subsidies, benefit application, increasing income, family reunification, housing problem solving and linkage to health and community resources, etc.

The position reports to Director, Emergency Interim Housing

Primary Responsibilities

• With the guidance and direction of the Director of Interim Housing, the Manager of Interim Housing will support the program through the following activities:
• Participates in program design and development
• Participates in creating policies and procedures manuals
• Recruits, hires, trains, and supervises program staff
• Provides regular one to one supervision with team members as well as conducts team meetings
• Provides tracking and reporting for multiple programs
• Works to build external partnerships to ensure the highest level of service possible
• Coordinate's activity and bed capacity with external partners as necessary
• Ensures program staff adhere to program goals, objectives, and practices
• Initiates and participates in outreach activities as necessary
• Leads/facilitates large group meetings and discussions for both program participants and community stake holders
• Secures all necessary supplies for multiple programs
• Ensures enrollments, assessments, intakes, and other program participant documentation is taken care of and properly kept in compliance with HomeFirst standards
• Complete all appropriate data collection, HMIS data entry, paperwork, and tracking of activities
• Make timely and accurate decisions in emergency or crisis situations with particular awareness of need for safety of all program participants, staff, or volunteers involved
• Know and follow agency and program policies and procedures
• Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
• Assist in the development of Case Managers professional growth;
• Attends community meetings as needed and represents HomeFirst in a professional manner;
• Other duties as assigned

This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

The Manager of Interim Housing is relentless in their commitment to ending homelessness via the principles of Housing First and Harm Reduction. They demonstrate this commitment through thoughtful, strategic program design and a scientific approach to performance improvement. Their participation in the continuous testing, analysis, and refinement of programs reflects their personal pursuit of excellence in all that they do. The Manager of Interim Housing is able to navigate the competing demands of internal and external stakeholders and balances their passion for service with a developed business acumen. HomeFirst is a diverse company in a diverse field, and the Manager of Interim Housing desires to work with people from a variety of social and economic backgrounds.

Competencies

• Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
• Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.
• Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.
• Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.
• Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.
• Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency's mission.
• Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.
• Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.
• Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
• Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.
• Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.

Benefits

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program. We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers' compensation. Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

Organizational Equity Statement

At HomeFirst, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

HomeFirst is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst participates in the E-Verify program, as required by law.

HomeFirst is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

Qualifications

Qualifications (You Have)

• Bachelor's degree in social services or related field (Bachelor's degree may be substituted by 4 years of social services experience, in addition to the requirement below);
• Minimum 2 years-management experience within the social services or non-profit sector.
• Minimum 1 year of progressive management experience, overseeing staff and programs across multiple sites:
• 1 year of experience working in emergency homeless services, management capacity

Other:

• Able to perform sedentary work;
• Able to lift up to 30 lbs. on occasion;
• Ability to use keyboard and read computer screens for extended periods;
• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;