Service Advisor

Service Advisor Responsibilities Review daily appointment schedules and be prepared to greet customers in the drive with knowledge of their appointment Review primary appointment reason with the customer and ask customer questions to identify any other issues their vehicle may be experiencing Generate repair orders for customers Dispatch the job to the properly trained technician Develop estimates by costing materials, supplies, and labor Calculate customer’s payment; including deductibles Verify warranty and service contract coverage by examining documents and records Arrange towing and temporary transportation for the customer Answer incoming calls from customers to address concerns and set appointments for future service needs Make outgoing calls to customers to update them on the status of their vehicle in service. Any additional training or responsibilities as deemed necessary by Service Manager Qualifications Must have a valid driver’s license High school education or equivalent Ability to drive a manual vehicle preferred, but not required Excellent oral communication skills Experience working in cashier/credit card systems preferred but not required. Must be able to stand for long periods Flexibility with schedule to work nights and weekends Strong problem-solving and conflict-resolution skills Must be able to manage relationships across all channels and levels Ricart Automotive is an equal opportunity employer. #J-18808-Ljbffr