Operations and Support Assistant - P&M

Job Description

Job Description

OEA represents more than 100,000 teachers, faculty members and support professionals who work in Ohio’s schools, colleges, and universities to help improve public education and the lives of Ohio’s children. OEA members provide a wide range of professional education services in communities throughout the state.  The OEA is seeking an Operations and Support Assistant to perform printing and mailing functions, clerical, and receptionist responsibilities in the headquarters office located in downtown Columbus. Daily duties include receiving, sorting, and distributing mail, preparation of meeting materials using printing and binding equipment, as well as updating files and lists. Additional duties and responsibilities are listed below. 

Essential Functions:

• Provides customer service to visitors, to callers, to staff and to members
• Greets persons entering establishment, determines nature and purpose of visit and directs them to specific destinations 
• Operates telephone to answer, screen and forward calls, providing information and taking messages
• Performs clerical support tasks such as proofreading, opening mail, and transcribing handwritten information; maintains and updates meeting room calendars and phone lists
• Notifies staff of front-desk deliveries
• Uses current computer software applications to enter data and process information in accordance with Association policies and procedures
• Operates office equipment, printing, duplicating, bindery, and mailing equipment and postage machines
• Creates and/or maintains paper or electronic filing systems

Significant Duties:

• Receives, sorts, processes and distributes mail
• Assists with preparation of meeting materials
• Communicates information to managers, co-workers and others in person, by telephone, in written form or e-mail
• Attends staff meetings and trainings
• Provides input into decision-making as it impacts associate staff functions
• Performs duties related to job description
• Provides support for organizing plans and practices for engaging members
• Maintains confidential records and files
• Operates in a collaborative team environment

Qualifications:

• High school diploma or equivalency
• One year of receptionist or call center customer service experience required
• Two (2) years’ experience in an automated office environment performing moderate level data entry work and/or in use of computer systems, databases and computer software applications
• Ability to communicate effectively and professionally

Benefits:

• FICA Pick Up
• Eligible for Medical, Dental, and Vision FIRST DAY
• PTO: 11 Holidays, Personal, Sick, Vacation and Parental Leave
• Retirement: 401K, Defined Contribution, HRA, FSA
• Casual Work Attire & FREE Parking

Authority and Relationships:

Responsible to the immediate supervisor; recommends policy and procedure changes to and through the immediate supervisor.

OEA is an Equal Employment Opportunity Employer.

Consideration is given to all applicants without regard to age, ancestry, sex, race, color, creed, religion, sexual orientation, gender identity or expression, marital status, national origin, residence, disability, socio-economic status,  military status, political affiliation, genetic information; on the basis of pregnancy, childbirth, or related medical conditions; or, degree of association activity.