Customer Service Representative

Job Description

Job Description

Job Summary

The Customer Service Representative is responsible for providing exceptional support to existing and prospective customers. This role manages customer orders, responds to inquiries, coordinates shipments, resolves customer concerns, and works closely with sales, production, and logistics teams to ensure efficient order fulfillment. The position requires strong communication, organizational, problem-solving, and customer service skills in a fast-paced environment.

Essential Duties & Responsibilities

• Process customer orders from entry through completion.
• Respond to customer inquiries via phone and email.
• Coordinate with sales teams to support customer requirements.
• Configure product quantities and prepare orders for shipment.
• Handle warranty inquiries, customer complaints, and issue resolution.
• Communicate daily with production and logistics teams regarding order status and shipment schedules.
• Maintain accurate customer records and order documentation.
• Provide professional customer support while handling high-volume interactions.
• Resolve customer issues promptly and effectively.
• Adapt to changing priorities and workload demands.
• Support continuous improvement of customer service processes.
• Work collaboratively with internal teams to ensure customer satisfaction.

Minimum Requirements / Skills

• High School Diploma or GED required; college degree preferred.
• 3–5 years of customer service experience.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience handling customer complaints and difficult situations professionally.
• Knowledge of manufacturing and logistics processes preferred.
• Strong teamwork and interpersonal skills.
• Ability to adapt to changing priorities and deadlines.
• Professional phone etiquette and customer-focused mindset.