Director of Partnerships (Client Managment)
$45k - $50kFull-time
MyCatholicWill.com
MyCatholicWill.com and MyLegacyWill.com give charities a free, simple way for their donors to create a will - and, when they choose, to leave a gift back to the causes they love. MyCatholicWill serves the Catholic community; MyLegacyWill serves a broader, non-denominational audience. With 250+ partner organizations, our partners are the engine of the mission - and the Director of Partnerships owns their success across both brands from the moment the agreement is signed. What You'll Do
- Own the partner relationship lifecycle - from onboarding through long-term retention, you're each partner's primary contact and trusted advisor.
- Take responsibility for the numbers - define what success looks like for each partner and drive platform adoption, donor engagement, and retention.
- Proactively spot pain points (low adoption, stalled campaigns, unclear donor messaging) before they become churn risks.
- Build and execute account plans with clear goals, concrete tactics, and milestones to measure progress.
- Deliver training and support, and turn usage data into action - not just reporting what happened, but recommending what's next.
- Be the voice of the partner internally, bringing structured feedback to leadership and product.
- Keep meticulous records across the portfolio and hit monthly and quarterly retention and growth targets.
- Passionately Catholic with experience in account management, client success, partnerships, or client marketing - nonprofit or faith-based experience a plus.
- A self-starter who takes ownership, anticipates needs, and acts without being told.
- Highly organized - able to manage many relationships at once without dropping the ball.
- An excellent communicator who builds rapport and trust.
- Comfortable representing both a faith-centered brand (MyCatholicWill) and a non-denominational one (MyLegacyWill); familiarity with the Catholic community is a plus.
- Comfortable with marketing channels (digital, social, email, print) and a CRM; bachelor's degree or equivalent experience.
- Location: Full-time, remote, must be a resident of Florida or Pennsylvania
- Compensation: $45,000-$50,000 base salary, plus yearly increases tied to partner retention and growth.
Vacancy posted a month ago
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