Front Office Manager

Location: Alternating between Massapequa and Garden City offices Position Type: Part-Time with the opportunity for full time w/ benefits Working Hours: Monday - Friday: 9 AM - 3 PM OR Monday - Thursday: 2 PM - 8 PM At Pathways Within, we offer a collaborative approach to wellness and mental health services, encompassing modalities such as mental health therapy, acupuncture, and massage. Our values revolve around collaboration, work/life balance, and ongoing professional development through education. Position Overview: Seeking a Front Desk Manager to act as the crucial connection among clients, providers, and external referrals. This role demands a deep comprehension of mental health therapy modalities and wellness services, alongside top-notch communication and organizational abilities. The perfect candidate will foster client relationships, deliver exceptional service, and nurture a collaborative atmosphere. This role reports directly to the Clinical Directors. Responsibilities: • Providing prompt responses to client inquiries via phone, email, and in-person interactions. • Facilitating connections and managing referrals to appropriate providers within the wellness center. • Efficiently scheduling appointments and coordinating client care across various services. • Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and Simple Practice. • Collaborating closely with providers to stay informed about service offerings and address client needs effectively. • Assisting in the smooth 360 onboarding process for new clients to ensure a seamless experience. • Creating a welcoming and hospitable environment for clients upon their arrival. • Completing insurance verification for new clients Qualifications: • A bachelor’s degree in a mental health or wellness-related field is highly preferred • Thorough knowledge of mental health therapy techniques and wellness services is essential. • Proficiency in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive is required. • Exceptional communication skills and the ability to interact effectively with others are necessary. • Strong organizational skills and the ability to handle multiple tasks efficiently are crucial for this role. • Previous experience in working in a fast-paced customer service environment (ei, call center, doctor's office, etc) strongly preferred Compensation: $17 - $20 hourly

• Providing prompt responses to client inquiries via phone, email, and in-person interactions. • Facilitating connections and managing referrals to appropriate providers within the wellness center. • Efficiently scheduling appointments and coordinating client care across various services. • Ensuring accurate and well-organized client records are maintained in EHR systems like Vagaro, Jane, and Simple Practice. • Collaborating closely with providers to stay informed about service offerings and address client needs effectively. • Assisting in the smooth 360 onboarding process for new clients to ensure a seamless experience. • Creating a welcoming and hospitable environment for clients upon their arrival. • Completing insurance verification for new clients