Business Director- Enterprise Strategy, Models and Infrastructure

Join a high-growth team as a Business Director leading the models and infrastructure for our Arbitration team. This team, established last year as a strategic investment in a high-growth space, currently drives significant marketing value through our logged-in experiences and is a primary engine for new bookings. Because dozens of internal business lines are constantly competing for the same customer real estate, this role is the ultimate decision engine. You are responsible for ensuring we make the best possible enterprise-wide calls, maximizing engagement and total value rather than optimizing for a single silo. By owning the final call on who ‘wins’ a placement, you effectively sit at the helm of the P&L for several lines of business. In this high-visibility role, you will lead collaboration across Data Science, Product, Business, and executive partners to translate complex technical model performance into business growth. You will own the strategic roadmap for our modeling ecosystem, from initial prototype analysis to full-scale launch. We are only at the beginning stages of our Arbitration optimization journey – as we launch arbitration into new channels, you will lead the design and deployment of innovative models and build the foundational tools that empower our analytics teams. This is a unique opportunity to shape a scaling organization; you will be responsible for growing the team and its infrastructure as our footprint expands, ensuring our decision engine remains at the cutting edge of efficiency and value creation. General Responsibilities Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for the company in the face of shifting consumer and regulatory demands. Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent. Product: Develop and implement new product and pricing strategies; lead product level data modeling and analytics. Marketing: Lead direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Build targeted insights to inform design and development of new customer experiences, and breakthrough technology and concepts designed to deliver on new go-to-market strategies. Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis. Execution: Manage and sequence delivery of business intent, build business requirements, and execute against the product strategy. Oversee multiple projects and programs concurrently. Partnership: Work closely with colleagues across the enterprise, including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability. Strategic analytic orientation: Demonstrated decision making and problem solving based on analytics, complemented by strong quantitative orientation. Strong business judgment, leadership and integrity: Tenacious decision maker with a healthy, aggressive, yet responsible approach to business. Solid people leadership experience: Build and leverage the capabilities of a high-performing team and business partners across the enterprise. Foster innovation, drive critical decisions, hold partners accountable, and consistently deliver results. Strong executive communication skills: Impeccable written and oral communication, strategic influencing skills, and the ability to drive agreement through intellect, interpersonal and negotiation skills. Clear results orientation: Intense focus on achieving short- and long-term goals, driving and executing an agenda in uncertain and fluid environments. Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus. Basic Qualifications Bachelor’s Degree. At least 4 years of experience performing quantitative analysis. At least 4 years of experience performing qualitative analysis. At least 2 years of experience performing people management. At least 2 years of experience performing project management. Preferred Qualifications Master’s Degree. 2+ years of experience in financial services. 1+ year of experience in consulting. Compensation and Benefits This role is eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives. Incentives may be discretionary or non-discretionary depending on the plan. Short-term and long-term incentives are available as part of the overall compensation package. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Equal Opportunity Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. #J-18808-Ljbffr Capital One