Office Coordinator/ Shipping

Shipping and Office Support

San Diego, CA | Full-Time | Monday–Friday | $24- 28/ hour

Position Overview:

Join a hands-on, team-oriented lab environment where you’ll play an important role in keeping equipment and customer repairs moving smoothly. This position combines shipping and receiving, administrative support, repair quoting, and customer communication, with a variety of responsibilities throughout the day.

Responsibilities:

• Manage the receipt and shipment of customer equipment.
• Inspect, log, pack, and prepare equipment for shipping and returns.
• Process approximately 20 units in and out of the lab each week.
• Handle and move equipment weighing up to 50 lbs.
• Prepare repair quotes and coordinate customer approvals.
• Coordinate repair billing and approvals with MQ Accounting.
• Use QuickBooks, Windows-based programs, FedEx, and UPS shipping systems.
• Communicate with customers by email regarding repair status and approvals.
• Provide limited phone support, approximately 2 customer calls per day.
• Maintain accurate equipment and shipping records.
• Work closely with lab personnel to keep customer repairs moving efficiently.

Requirements and Skills:

• Previous shipping, receiving, administrative, or customer service experience.
• Strong computer skills, including familiarity with QuickBooks and Windows-based programs.
• Strong organizational skills, attention to detail, and follow-through.
• Professional written and verbal communication skills.
• Ability to learn and use shipping and tracking systems such as FedEx and UPS.
• Strong problem-solving skills and ability to manage multiple responsibilities.
• Ability to work independently and effectively as part of a team.
• Ability to lift and move equipment weighing up to 50 lbs.

Benefits: comprehensive benefits including

• Medical, dental, vision, life insurance; 401(k) w/ match; paid vacation.

We are an Equal Opportunity Employer

We are an Equal Opportunity and Affirmative Action Employer.