Central Scheduler

Central Scheduler

Department: Primary Care

Program: Primary Care

Reports to: Medical Office Supervisor

Employment Status: Full-Time

FLSA Status: Non-Exempt

Schedule: 40 Hours/52 Weeks

Preference: TERO Ordinance 2017-01, P.L. 93-638

Job Summary

The Central Scheduler's primary duties are scheduling appointments and answering all incoming calls to Dena'ina Wellness Center. The Central Scheduler is responsible for appointment scheduling for all clinical services within Primary Care. The Central Scheduler is responsible for directing un'ina phone calls to appropriate staff. The Central Scheduler is responsible for verifying all demographic information, name, address, phone number, and insurance for un'ina when scheduling an appointment.

Essential Functions

• Responsible for scheduling un'ina appointments for all clinical services within the Primary Care Department
• Responsible for rescheduling un'ina as needed and directed by supervisor
• Ensures un'ina demographic information is up to date when scheduling an appointment, to include: name, address, phone number, and insurance
• Ensuring all incoming calls are answered in a timely manner and un'ina calls are transferred to appropriate department or staff as needed
• Accurately document all un'ina encounters in Electronic Health Record (EHR) and route to appropriate staff
• Completes reminder phone calls to un'ina the business day prior to scheduled appointment
• Ensures compliance with Tribal, federal, state, and local employment laws and regulations, Tribal policies and TERO ordinance

It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.

Working Conditions

Lifting Requirements

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical Requirements

• Stand or Sit (Stationary position)
• Walk (Move, Traverse)
• Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
• Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
• See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
• Repetitive Motion

OSHA Categories

• Category III - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid

Equipment and Tools

List Equipment used for job: Computer, Phone, Fax Machine, Photo Copier, Scanner, Electronic Health Record

List Tools:

Drives KIT or Personal Vehicle:

Travel

• Local

Qualifications

Education

• High School Diploma or General Education Degree (GED)

Experience

• Two years (2) experience in a medical office setting as a Registration Technician or Scheduler
• Two (2) years' experience in insurance verification and medical terminology

Preferred

• Knowledge and experience working with cultural diversities
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)

License/Certification

• Must have a valid Alaska State driver's license and must remain insurable under the Tribe's policy, or obtain within 90 days of hire
• Basic Life Support (BLS) certification, required within 90 days of hire

Special Skills

• Proficiency with Microsoft Suite, or obtain training within 90 days of hire
• Ability to work independently as well as collaboratively
• Conducts business in a service-oriented manner that is attentive, pleasant, respectful and kind when dealing with un'ina, visitors, co-workers and others
• Strong attention to detail and accuracy in data entry
• Excellent communication and interpersonal skills to interact with diverse un'ina populations
• Ability to work effectively in a fast-paced environment with multiple priorities
• Knowledge of Health Insurance Portability and Accountability Act (HIPAA)

*Memorandum of Understanding: Serves as documented evidence that the Kenaitze Indian Tribe has expressed the ineligibility of an employee to operate motor vehicles owned, leased or rented by the Kenaitze Indian Tribe, or to operate a personal vehicle on behalf of the Kenaitze Indian Tribe.