IT Field Technician

ITG Larson, based in White Plains, NY, is a technology consulting firm specializing in information technology, telecommunications, and security systems for a variety of industries. They offer services such as system design, integration, project management, and technology consulting to optimize client infrastructure. Known for their expertise in areas like structured cabling, audio‑visual systems, and network solutions, ITG Larson tailors its services to meet the specific needs of businesses and organizations. Due to continued growth, we are seeking a Junior IT Field Technician to join our team in White Plains, NY. Position Overview This is an excellent entry‑level opportunity for a recent graduate or candidate with foundational IT education who wants hands‑on experience supporting real‑world security and technology systems. In this role, you will work alongside our experienced engineering team, providing on‑site technical support to our clients. You will assist in the installation, configuration, and maintenance of integrated security systems — including IP cameras, access control systems, intercoms, network switches, and related infrastructure. Each day will bring new challenges and opportunities to grow your skills as you travel to client locations, engage with cutting‑edge technology, and contribute to systems that genuinely protect people and property. This position is ideal for someone just out of school or higher education in an IT‑related field who is ready to apply their knowledge in a fast‑paced, client‑facing environment — and who wants a career path, not just a job. Key Responsibilities Perform scheduled on‑site visits to commercial client facilities to conduct system health checks on IP cameras, access control systems, intercoms, and related security and network equipment. Execute and verify site backups for security system servers, databases, and configurations; document results and escalate any failures or anomalies to the senior team. Perform system audits — verifying that devices are online, properly configured, and operating within expected parameters; identify discrepancies and report findings. Maintain and update client system inventory records, including IP addresses, MAC addresses, device models, firmware versions, login credentials, and network diagrams. Apply firmware and software updates to security system components, servers, and network devices as directed, following change management procedures. Provide on‑site troubleshooting support for client‑reported issues with IP cameras, access control, intercoms, and PoE network devices under the guidance of a senior technician or engineer. Assist with network tasks including IP address verification, switch port checks, and confirming PoE device connectivity. Document all services performed accurately in the service management system; maintain clear records of client interactions, work completed, and any open items requiring follow‑up. Communicate professionally and courteously with clients on‑site; represent ITG Larson as a trusted partner in every interaction. Collaborate with the internal team to surface recurring issues, contribute to process improvements, and support a high standard of client service. Respond to support requests during and, when necessary, outside of regular business hours. Requirements Associate’s degree, vocational certificate, or equivalent coursework in Information Technology, Computer Science, Electronics, or a related field — or demonstrated equivalent hands‑on experience. Working knowledge of TCP/IP networking fundamentals and an understanding of PoE (Power over Ethernet) devices. Solid understanding of Windows OS; basic familiarity with Linux is a plus. Foundational knowledge of computer hardware, software, networking concepts, and basic troubleshooting techniques. Strong attention to detail — accuracy in record‑keeping, inventory documentation, and system data is essential in this role. Excellent communication skills, both verbal and written, with a professional and friendly demeanor when working with commercial clients on‑site. Ability to follow direction, manage assigned tasks independently, and stay organized across multiple client sites and open items. Valid driver’s license with a good driving record; willingness to travel regularly to client locations throughout the region. Willingness to be on‑call for emergency or after‑hours support as needed. Nice‑to‑Have / Bonus Qualifications Any exposure to or coursework in Microsoft SQL Server or other database platforms. Basic familiarity with virtualized environments (VMware, Hyper‑V, or similar). Low‑voltage electronics experience or coursework. Awareness of or exposure to IP‑based security systems (IP cameras, access control, intercoms) — formal training or coursework counts. Entry‑level IT certifications or active pursuit of: CompTIA A+, Network+, Cisco CCNA, or Microsoft certifications. Prior internship, co‑op, or part‑time experience in an IT or technology field, even informally. Benefits Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately. Comprehensive Benefits Package: Enjoy an industry‑leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well‑being are taken care of. Strength of the Family: The Davis‑Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team‑first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone. Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi‑billion‑dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world‑class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry. Long‑Term Career Relationships: Many of our employees have been with us for 20+ years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term. Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value‑driven recruitment is a cornerstone of our People/Talent Development Operating Code. All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre‑employment drug screening and background check. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr