Accounts Receivable Specialist (Hybrid, Baton Rouge, LA)

Accounts Receivable Specialist

This is a hybrid position in Baton Rouge, LA.

At BBQGUYS.com, we believe life is better in your backyard. Our eclectic team is up to any task (and happy to celebrate when it's done). As outdoor living experts, we are the only brand that offers everything: grills, outdoor kitchens, furniture & beyond. We are obsessed with top-of-the-line quality and committed to customer service. We take out the guesswork by offering complimentary 3D design services custom-tailored to our customer's preferences and style. Join us on our mission to deliver the very best of outdoor living.

Role Description

The Accounts Receivable Specialist will be responsible for managing the collections process, contacting customers regarding past due balances, and performing data entry and reconciliation tasks. This individual will maintain professionalism in all interactions with internal teams and external customers while supporting the overall health of the company's receivables portfolio.

Key Responsibilities

• Proactively contact customers via phone and email to follow up on past due invoices and outstanding balances.
• Monitor and manage the accounts receivable aging report to prioritize collection efforts.
• Accurately post customer payments, including checks, ACH, and credit card transactions, to the appropriate accounts.
• Perform data entry and maintain up-to-date records in the ERP system for all AR transactions.
• Research and resolve billing discrepancies, short payments, and unapplied credits in a timely manner.
• Reconcile customer accounts and prepare account statements as needed.
• Collaborate with the sales and customer service teams to resolve disputes and facilitate payment.
• Assist with month-end close activities related to accounts receivable.
• Generate and distribute AR reports to management as requested.
• Provide backup support for Accounts Payable functions as needed.
• Other duties as assigned by management.

Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High level of accuracy and attention to detail, particularly when posting payments and entering data.
• Strong written and verbal communication skills, with confidence in customer-facing collection conversations.
• Professional and persistent approach to collections with the ability to maintain positive customer relationships.
• Excellent time management with the ability to prioritize and manage multiple accounts simultaneously.
• Comfortable working both independently and collaboratively as part of a team.
• Takes ownership of assignments and follows through to resolution.
• Ability to quickly learn and adapt to new systems and applications.
• Effective organizational skills with strong follow-through.

Education and/or Experience

• Associate's degree in Accounting, Business, or a related field preferred; equivalent work experience considered.
• 12 years of experience in accounts receivable, collections, or a related accounting role required.
• Basic accounting knowledge including invoicing, cash application, and account reconciliation.
• Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
• Experience with an ERP system preferred; NetSuite or SAP experience a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting for extended periods of time, including in office settings.
• Computer use, with or without adaptive software.