Assistant International Student Advisor

Job Posting Title:

Assistant International Student Advisor

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Hiring Department:

Global Engagement

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The University's 19 colleges and schools enroll over 53,000 students and rank among the top 10 public universities in the U.S. Texas Global is the university's global engagement arm and a recognized leader in international education, based on the success of the programs we deliver and the number of individuals we support. We serve more than 9,000 international students and scholars, as well as more than 4,600 students on education abroad programs annually.

Texas Global advances UT Austin's academic mission by leading, supporting, and coordinating the university's international engagement efforts, fostering strategic partnerships on campus and abroad, welcoming a cadre of impressive international students and scholars to campus, and creating opportunities for students and faculty to engage with peers and institutions around the world. Texas Global is comprised of nine units, home to over 140 staff members, and continued growth of the organization is expected.

Your skills will make a difference. You'll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you're the type of person that wants to know your work has meaning and impact, you'll like working in our department and for UT Austin.

UT Austin provides an outstanding benefits package including but not limited to:

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)

• Voluntary Vision, Dental, Life, and Disability insurance options

• Generous paid vacation, sick time, and holidays

• Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Robust free training access through LinkedIn Learning plus professional conference opportunities

• Tuition assistance

• Expansive employee discount program including athletic tickets

• Free access to UT Austin's libraries and museums with staff ID card

• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

Purpose

The assistant international student advisor serves as a vital resource for international students navigating their educational journey in the United States. This role on the International Student and Scholar Services (ISSS) team combines expertise in immigration regulations with a passion for student success to create a supportive environment for our varied international community. The assistant international student advisor supports students through expert guidance on immigration matters while ensuring institutional compliance with federal regulations. This position reports to the senior international student advisor.

Responsibilities

Immigration Compliance

• Serve as Department of Homeland Security Designated School Official and provide general guidance to F-1 international students regarding immigration regulations and policies
• Issue I-20 documents and process immigration requests with precision and meticulous attention to regulatory requirements
• Maintain and update student records in the Student and Exchange Visitor System (SEVIS) in accordance with federal regulations
• Stay current with evolving immigration policies and contribute to the team's collective expertise
• Collaborate with ISSS leadership, as needed, to interpret and apply complex immigration regulations, exercising sound judgment within your scope of authority

Communication and Programming

• Manage inquiries through the departmental communication channels with professionalism, cultural sensitivity, and attention to detail
• Provide clear, accurate guidance to international students on immigration status, benefits, and compliance requirements
• Liaise with federal agencies regarding student immigration benefits, serving as an advocate for students when appropriate
• Host engaging webinars and workshops that translate complex immigration regulations into accessible information
• Help maintain website information regarding programs, services, and related resources for international students
• Contribute to critical programming initiatives, including new student orientation, intercultural and social events, and specialized workshops

Student-Centered Service

• Work as a highly functioning, collaborative member of the student advising team to support the needs of UT Austin's international student community
• Coordinate with front desk personnel to ensure seamless service delivery and appropriate response prioritization
• Support and assist administrative staff with efficient in-person services for time-sensitive documents, including travel signatures, course drop forms, and verification letters
• Identify opportunities for process improvement that benefit both students and the institution
• Transform routine administrative interactions into opportunities to build rapport with students

Team and Institutional Support

• Champion ISSS and Texas Global priorities through active participation in programs and community-building events
• Contribute to innovation through collaborative participation in staff meetings and working groups focused on enhancing service delivery
• Foster a sense of belonging by supporting and staffing programs that connect international students and scholars with each other and the greater University community

Required Qualifications

Bachelor's degree and one year of related international experience. Demonstrated analytical skills and ability to interpret and apply complex regulations. Exceptional customer service orientation with a student-centered approach. Superior written communication skills with meticulous attention to detail. Professional demeanor and diplomatic approach to cross-cultural communication. Strong intercultural competence and sensitivity to various student needs. Proven public speaking abilities and experience delivering presentations to various audiences. Self-motivated work style with ability to function effectively both independently and collaboratively. Exceptional organizational skills and ability to manage competing priorities. Resilience and adaptability in a dynamic, high-volume environment. Relevant education and experience may be substituted as appropriate.

Note: Due to federal database requirements, only U.S. citizens and permanent residents may apply for this position.

Preferred Qualifications

Experience advising international students on F-1 regulations in a university setting. Experience working with various international populations. Understanding of international student adjustment challenges. Experience living or studying abroad.

Salary Range

$49,000

Working Conditions

Work in a shared office environment. Work around standard office conditions. This position is located in Austin, Texas.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.