Assistant Restaurant Manager

Assistant Restaurant ManagerBatista/Amaral Management is currently hiring for an Assistant Restaurant Manager to join our network!We'll let you in on a little secret...while everyone knows that America Runs on Dunkin', not everyone knows that Dunkin' runs on our incredible restaurant team members. Do you have what it takes to join the team? We need people that will bring their smile to work, who aren't afraid of a challenge and are ready to go the extra mile to keep our customers happy and coming back. When you work at a Dunkin' restaurant, you become part of the family. We're looking for positive and energetic people who take pride in their work.The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.Competencies:Great Focus:Understands and exceeds guest expectations, needs and requirementsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processPassion for:Sets and maintains high standards for self and others, acts as a role modelConsistently meets or exceeds goalsContributes to the overall team performance; understands how his/her role relates to othersSets, prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliver resultsSeeks ideas and best practices from other individuals, teams, and networks and applies themProblem Solving and Decision Making:Identifies and resolves issues and problemsUses information at hand to make decisions and solve problems; includes others when necessaryIdentifies root cause of a problem and implements a solution to prevent from recurringEmpowers others to make decisions and resolve issuesInterpersonal Relationships & Influence:Develops and maintains relationships with team membersOperates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionBuilding Effective Teams:Identifies and communicates team goalsMonitors progress, measures results and holds othersCreates strong morale and engagement within the teamAccepts responsibilities for personal and team commitmentsRecognizes and rewards employee's strengths, accomplishments and developmentListens to others, seeks mutual understanding and welcomes sharing of information, ideas and resourcesConflict Management:Seeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved, ensuring consistency with policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individual development plans to strengthen employee's knowledge and skillsRegularly discusses progress towards goals, reviews performance and adjusts development plans accordinglyProvides challenging assignments for the purpose of developing othersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for development opportunitiesBusiness and Financial Acumen:Understands guest and competition; translates and applies own expertise to address business opportunitiesApproaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goalsUnderstands, analyzes and communicates the key performance/profit levers and manages to these measuresSkills and Qualifications:Fluent in EnglishRestaurant, retail, or supervisory experienceBasic computer skillsAt least 18 years of age (where applicable)Basic writing skillsHigh School diploma, or equivalentProficent in math and financial managementPerks for You!:Tips! Take home money every dayHours that work for youOwners that work with youCareer OpportunitiesPaid Time OffTraining and DevelopmentFree coffee and food. Seriously!A Ready-Made-Work-FamilyFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.