Systems Administrator

BEAR is a dynamic and innovative Managed Service Provider committed to delivering cutting-edge solutions to our clients. As we continue to expand our operations, we are seeking a talented System Administrator to join our IT team. This is an exciting opportunity for an individual who is passionate about cloud technologies and wants to contribute to the success of a forward-thinking organization.

This position requires attendance in our Plano, TX office.

Role Summary: The System Administrator resolves complex infrastructure issues by leveraging advanced system knowledge and automation through Kaseya, while ensuring all work and communications are accurately tracked in ConnectWise. This role emphasizes ownership, reliability, and superior customer service.


Key Responsibilities:

• Administer and maintain the organization's email systems (Microsoft Exchange, Office 365, or other enterprise email solutions) and administer Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams
• Administer and manage Windows Active Directory, DNS, DHCP, and Group Policy Objects (GPOs) to ensure a secure and efficient network environment
• Conduct routine hardware and software audits of Windows servers for compliance with established standards, policies, configurations, and agreements
• Manage user access and permissions through Active Directory and Azure Active Directory, ensuring compliance with company policies and security standards
• Implement and maintain Group Policy settings to manage system settings and configurations across the networked environment
• Coordinate and collaborate with other IT teams (networking, security, etc.) to resolve system issues and improve performance
• Mentor junior System Administrators and Tier 1 support
• Handle backup and disaster recovery processes and operations
• Recommend and execute modifications to Windows systems in order to improve efficiency, reliability, and performance
• Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts

Project Management Responsibilities:

• Lead small-to-mid infrastructure projects (examples: server migrations, backup redesigns, virtualization upgrades)
• Ensure project work is documented and transitioned into SOPs/runbooks
• Track project tasks in ConnectWise (or assigned PM tool) and provide status updates
• Create implementation plans, task breakdowns, and timelines
• Coordinate with customers/stakeholders on scheduling, downtime, and expectations
• Identify risks and communicate impact before changes occur

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 7 years' experience as a System Administrator or Microsoft Cloud administration.
• Strong technical knowledge of Windows Server (2016/2019/2022/2025), Active Directory, and scripting languages (PowerShell)
• Strong experience with Microsoft Exchange and Office 365 email environments
• Familiarity with backup software and disaster recovery planning
• Experience in Windows-based virtual environments (VMware, Hyper-V, Verge.io).
• Strong problem-solving skills and ability to work under pressure
• Excellent communication and interpersonal skills

Key Technologies:

• Kaseya (RMM) - advanced monitoring, automation, scripting
• ConnectWise (PSA/Ticketing) - escalation handling, documentation
• Windows Server (advanced administration)
• VMware vSphere/vCenter
• Verge.io (compute, storage, networking)
• Acronis (Backup/recovery and DR testing)
• Microsoft 365

What We Offer:

• Competitive salary
• Opportunities for professional development and career advancement
• Dynamic and supportive work environment
• Remote work options and flexible working hours to support work-life balance

Benefits: Medical/Dental/Vision/Retirement Plan

Required & Preferred Qualifications (if applicable):

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as these may change with business needs. BEAR Technologies reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by BEAR Technologies in its discretion to enable individuals with disabilities to perform the essential functions of this job.

This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.