Custom House Operations Manager

The Custom House Operations Manager oversees day-to-day production and operational functions within TYR Sport's decorated apparel, swimwear, and headwear business. This role leads production floor staff, ensures all screen printing, embroidery, sublimation, and personalization orders are produced on time and to specification, and drives process efficiency, quality, and cost control. The Manager also partners with operations, warehouse, and sales teams to maintain alignment on deadlines, customer satisfaction, and overall business goals. Lead and manage production staff, including press operators, quality control, screen making, embroidery, and ink mixing. Oversee production schedules and ensure on-time, accurate fulfillment of all decorated product orders. Maintain inventory confidence levels of at least 98% for production stock and supplies. Ensure proper housekeeping, organization, and safety compliance across all production areas. Oversee daily embroidery and screen print operations, including DTF, automatic, and manual print processes. Coordinate and track equipment maintenance, troubleshooting, and repair workflows. Monitor productivity and implement continuous improvement initiatives using data-driven insights. Provide training, performance reviews, and professional development opportunities for all direct reports. Champion a culture of accountability, safety, and quality across the production floor. Operational & Administrative Support Administer and maintain systems including Ashore.com (proof approval), Microsoft Business Central (ERP), and Spotfire (business intelligence). Maintain accurate databases, work order records, artwork files, production history, and inventory reports. Generate and distribute daily, weekly, and monthly performance metrics for senior management review. Track and analyze KPIs to ensure production throughput and customer satisfaction expectations are consistently met. Manage production budgets and control operating expenses, identifying cost‑saving opportunities. Support cross‑functional communication with operations, warehouse, and sales teams. Ensure all processes and work instructions are current, documented, and consistently followed. Manage timekeeping and scheduling systems for all direct reports. Evaluate and recommend technology or workflow upgrades to improve operational efficiency. Qualifications & Competencies Demonstrated experience managing all aspects of a screen print and embroidery shop. 3+ years of hands‑on screen printing and embroidery experience; knowledge of sublimation and personalization is a plus. Excellent problem‑solving, analytical, and organizational skills with a process improvement mindset. Strong communication and leadership abilities with experience managing diverse, cross‑functional teams. Proficiency in Google Suite, Microsoft PowerPoint, and Dropbox; familiarity with modern production management tools preferred. In‑depth knowledge of production troubleshooting, machine maintenance, and supply management. Ability to balance hands‑on technical responsibilities with operational reporting and administrative duties. Comfort working in a fast‑paced environment with shifting priorities and tight deadlines. Competency with AI productivity tools such as Claude, Manus, or similar platforms to streamline workflows, generate reports, and support operational decision‑making. Education & Experience Bachelor's degree preferred, or an equivalent combination of education and relevant industry experience. Experience in decorated sportswear, activewear, or a high-volume custom apparel environment is strongly preferred. #J-18808-Ljbffr TYR Sport