Business Office Manager - Assisted Living

The Manager Business Office is responsible for overseeing campus business office operations with a focus on compliance, accuracy, efficiency, and exceptional student service. Key areas of accountability include student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The Manager supports company operations while maintaining professional office systems and providing personnel supervision.Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely Manage campus inventory of textbooks and supplies, including physical counts and variance resolution Accurately process student account transactions, including credits, charges, adjustments, and exceptions Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments Support adherence to accounting standards and policies in collaboration with Campus Support Center Assist with campus facility operations as needed Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics Bachelor’s degree in business related field (preferred) Minimum three (3) years of experience in a business office environment (required) Minimum of three (3) years of online higher education experience in a business office setting (preferred) Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred) Acquire and apply up-to-date with information from the business world, education and healthcare industries and apply cross-functional knowledge Maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments and seeking resolution to conflicts through constructive discussion Prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis Be aware of others' reactions and understanding why they react as they do Intermediate level presentation and training facilitation skills Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.) Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks Safely ambulate and/or maneuver when on-site at Company locations Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously Ability to gain, understand and apply information and data as it relates essential functions of the position Work is performed indoors in a climate-controlled environment when on site at assigned company location. Work is performed indoors in a climate-controlled environment when on site at assigned company location. This position is eligible for a remote, hybrid, on campus, or an on site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. No travel required #