ServiceNow Senior Administrator

Location: Hybrid/Remote – Berkeley, CA
Compensation: $80/hour
Employment Type: 1-Year Contract (Extension or Conversion Possible)

We are seeking an experienced ServiceNow Senior Administrator to support and enhance enterprise IT Service Management processes through the ServiceNow platform. This role will focus on improving operational efficiency, enabling automation, and ensuring reliable ServiceNow platform performance across multiple environments.
The ideal candidate will have deep experience administering and developing within ServiceNow, along with the ability to collaborate across teams to optimize business processes and deliver scalable solutions.

About the Organization
Our client is a renowned scientific research and technology organization that supports large-scale collaboration across universities, laboratories, and research institutions. Their advanced networking and computing platforms power data-intensive science and enable researchers to solve some of the world’s most complex challenges. The organization is known for its cutting-edge infrastructure, collaborative culture, and commitment to advancing scientific discovery through technology.

Key Responsibilities

• Maintain the integrity, availability, and performance of all ServiceNow environments, including Sandbox, Development, Test, and Production .
• Provide day-to-day administration and support for the ServiceNow platform.
• Manage and maintain ServiceNow user interfaces , including portals, platform UI, and mobile experiences.
• Develop and configure platform components such as:
  • Notifications
  • UI Pages, UI Macros, UI Policies, and UI Actions
  • Script Includes, Business Rules, Client Scripts
  • Formatters and other ServiceNow configurations
• Create and maintain Update Sets , promoting changes through development, testing, and production environments.
• Apply best practices for development, testing, and deployment of ServiceNow applications and modules.
• Collaborate with business stakeholders to design and improve Requested Items, Record Producers, and workflows .
• Assist with business process analysis , requirements gathering, and translating operational needs into ServiceNow solutions.
• Troubleshoot complex platform issues requiring detailed analysis and evaluation of multiple variables.
• Manage and escalate ServiceNow incidents with platform support when needed.
• Perform annual ServiceNow platform upgrades , including testing and remediation of upgrade-related issues.
• Identify new capabilities introduced in upgrades and recommend enhancements aligned with organizational goals.
• Develop reports, dashboards, and analytics to support operational visibility and decision-making.
• Integrate ServiceNow with third-party systems and maintain data synchronization across platforms.
• Develop clear and concise technical documentation, process documentation, and project documentation .
• Support vendor evaluations, contribute to Requests for Proposals (RFPs) , and assist with Statements of Work (SOW).
• Work collaboratively with cross-functional teams to deliver high-quality solutions and a positive user experience.
• Participate in on-call support as needed.
• Maintain ServiceNow Administrator certification with each major platform release.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field , or equivalent experience.
• 8+ years of experience in system administration or enterprise platform administration.
• 4+ years of experience administering and developing within ServiceNow in a production environment.
• Experience managing complex, highly available cloud-based platforms .
• Strong experience with IT Service Management processes , including:
  • Incident Management
  • Change Management
  • Problem Management
  • Asset Management
  • Configuration Management and CMDB
• Proficiency with JavaScript and HTML .
• Experience collaborating with multiple business functions to design and improve operational processes.

Knowledge, Skills & Abilities

• Ability to manage multiple priorities in a fast-paced environment .
• Strong analytical and problem-solving skills.
• Ability to work both independently and within collaborative teams .
• Demonstrated commitment to high-quality service delivery and customer satisfaction .
• Excellent written, verbal, and interpersonal communication skills .
• Ability to build strong working relationships and resolve technical challenges with professionalism and diplomacy.

Certifications

• Certified ServiceNow Administrator (current with latest ServiceNow major release).
• ServiceNow Developer Certification (preferred).
• ITIL v3 or ITIL v4 certification (preferred).