Service Plumber

Job Description

Job Description

Residential Service Plumber

Jones Services \u007C Hudson Valley, NY

Experienced plumbers have options. At Jones Services, we offer more than a full schedule and another service truck—we provide strong earning potential, steady customer demand, dependable operational support, and a schedule that respects your life outside of work.

There is no on-call rotation—ever. When your scheduled workday ends, your time belongs to you.

Jones Services is one of the Hudson Valley’s leading HVAC, plumbing, and electrical employers. We’ve built a workplace where skilled professionals receive the tools, resources, training, and support needed to perform at their best. You’ll have an experienced dispatch and customer service team behind you, opportunities to increase your earning potential, and a company that recognizes strong performance.

As a Residential Service Plumber, you’ll diagnose and resolve plumbing problems, help homeowners understand their options, and deliver the professional service that keeps customers choosing Jones Services.

If you’re an experienced plumber who takes pride in quality work, communicates confidently with homeowners, and wants to grow your career without sacrificing your nights to an on-call schedule, we want to talk to you.

• Diagnose, repair, and maintain residential plumbing systems.

• Service and install water heaters, faucets, toilets, fixtures, disposals, sump pumps, ejector pumps, and related equipment.

• Repair water lines, drain lines, leaks, valves, piping, and other plumbing components.

• Perform plumbing inspections and identify code, safety, and performance concerns.

• Clearly explain diagnosed problems and present appropriate repair or replacement options.

• Obtain customer approval before completing work and collect payment when appropriate.

• Prepare accurate estimates and complete service notes, photos, and customer documentation.

• Communicate parts, scheduling, and return-trip needs promptly to the office.

• Protect customers’ homes and maintain a clean, safe, and professional work area.

• Maintain assigned vehicles, tools, materials, and truck inventory.

• Coordinate with customer service, dispatch, and other field teams.

• Participate in ongoing technical, safety, sales, and customer service training.

• Previous residential plumbing service and repair experience.

• Strong diagnostic and troubleshooting abilities.

• Knowledge of residential plumbing systems, fixtures, materials, and applicable codes.

• Ability to independently manage service calls from diagnosis through completion.

• Strong communication, presentation, and customer service skills.

• Ability to explain technical findings and available solutions clearly to homeowners.

• Comfortable recommending appropriate products and services based on customer needs.

• Self-motivated, dependable, and driven to achieve performance goals.

• Commitment to safe, code-compliant, and high-quality workmanship.

• Applicable plumbing license or local credentials preferred.

• Comfortable using tablets, mobile applications, and field service software.

• Valid driver’s license with an acceptable driving record.

• Ability to perform physical work in basements, crawl spaces, bathrooms, and outdoor conditions.

We feel a personal responsibility to the people who choose to build their careers with us. Our goal is to create a supportive workplace where every employee has the opportunity to develop their skills, maximize their potential, and advance within the company.

We don’t look only at years of experience. We look for professionals with the right attitude, ambition, and desire to succeed. When we find those qualities, we invest in the training, coaching, tools, and support needed to help that person excel.

• Industry-leading compensation

• Performance-based earning opportunities

• No on-call rotation—ever

• Steady, year-round customer demand

• Company vehicle and gas card

• Company-provided cell phone and tablet

• 401(k) with Company Match

• Affordable Medical, Dental, and Vision Insurance

• Health Savings Account with Company Contributions

• Company-Paid Short-Term Disability Insurance

• Company-Paid Long-Term Disability Insurance

• Company-Paid Life Insurance

• Paid Holidays

• Paid Time Off

• Parental Leave

• Tuition Reimbursement

• Tool Account

• Safety Shoe Reimbursement

• Employee discounts on services and entertainment

• Friends and family discounts on company services

• Annual Performance Reviews

• Ongoing Technical and Customer Service Training

• Career Advancement Opportunities

Success in this role means diagnosing plumbing problems accurately, completing dependable repairs and installations, and helping homeowners feel confident in the recommendations you provide. You’ll take ownership of your service calls, create an exceptional customer experience, and benefit from a company that recognizes strong performance while respecting your time outside of work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.