Customer Service Rep(08785) - 2317 W University Dr

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. At our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers. Responsibilities Respond to customer inquiries via phone, email, and in-person interactions. Address and resolve customer complaints in a timely and professional manner. Process orders, refunds, and exchanges accurately. Maintain up‑to‑date knowledge of products, services, and company policies. Collaborate with other departments to ensure customer satisfaction. Document customer interactions and update customer records in our system. Identify and escalate complex issues to appropriate team members when necessary. Contribute to a positive team environment and support colleagues as needed. Qualifications Excellent verbal and written communication skills. Strong problem‑solving abilities and attention to detail. Proficiency in customer service software and basic computer skills. Ability to multitask and prioritize in a fast‑paced environment. Patient and empathetic approach to customer interactions. High school diploma or equivalent. Previous customer service experience preferred. Ability to work on‑site at our Denton location (2317 W University Dr). #J-18808-Ljbffr Defense Mechanics Inc