Incident Manager

About Fluidstack We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don't share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. About Fluidstack We exist to make humanity more free. For most of human history, you farmed or you starved. Technology gave people more time for the things they wanted to do, instead of things they had to do. Powerful AI will be the biggest lever for human choice we've ever built - but only if models are aligned with what humanity actually wants. There are groups building AI who don\'t share these goals. Whoever deploys frontier compute infrastructure fastest will decide whether AI expands human freedom or shrinks it. We\'re singularly focused on delivering 10 to 100s of GWs of compute faster than anyone else, rethinking every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be a part of building civilization-scale infrastructure for AI. We hire people who care deeply about this problem space. If that is you, please apply! How We Operate Extreme ownership. Full autonomy. Own things end to end often taking on scope outside your core role without being asked to get things done. Velocity. We drive everything forward as fast as possible. First principles. Challenge every assumption. Zero analogy thinking, no egos, the best idea wins. Love of the game. The frontier of AI is the most interesting problem of our time. We put in long hours at high intensity to push the frontier forward. The Data Center Operations Team Examples of key problems the team is working on Operate at the scale of a nation, not a building. The fleet you run will draw more power than some countries, on the way to 10s to 100s of GWs. Fly the plane while it\'s being built. Sites come online in pieces, and you keep the live ones running flawlessly while construction continues around them. Write the playbook, don\'t inherit it. No prior operations org has run at this speed and scale, so the standards you set become the standard. Role Scope Stand up and run the fleet operations center that watches every site 24/7: alarms, tickets, escalations, and communications. Own the incident management process end to end, from first alert to postmortem, across facility and compute events. Write the runbooks, escalation trees, and severity definitions the whole fleet operates on. Drive incident metrics (time to acknowledge, time to resolve, repeat rate) down with process and tooling, not headcount. What We\'re Looking For The below is a starting point. We always make space for exceptional people, so if you don\'t fit this role exactly, tell us where you would. You've run a NOC, GOC, or mission-control function and owned its performance numbers. You've written incident processes that other people still use after you left. You stay structured when several things break at once. You write postmortems that change how the organization operates, not just what it apologizes for. Bonus: Data center or utility operations center experience. PagerDuty or ServiceNow-class tooling. SRE-style incident frameworks. We are committed to pay equity and transparency. Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr