Dispatch/Receptionist

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

About the Role:
Join SERVPRO of Douglasville/Carrollton/Troup -Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment.

Responsibilities:

• Answer incoming calls and direct them to the appropriate team members.
• Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
• Maintain communication with clients to provide updates on service status & complete follow up calls to schedule.
• Assist with administrative tasks, including data entry and filing.
• Manage customer inquiries and resolve issues promptly and professionally.
• Maintain an organized and efficient dispatch system.
• Coordinate with vendors and suppliers as needed for service delivery.
• Support marketing efforts by promoting services to potential clients.
• Greet and welcome visitors in a professional and friendly manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
• Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
• Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
• Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
• Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
• Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.

Requirements:

• High school diploma or equivalent; additional education in business or communication is a plus.
• Proven experience in a dispatch or receptionist role, preferably in the restoration or service industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Proficient in Microsoft Office Suite and dispatch software.
• Customer-focused attitude with a problem-solving mindset.
• Reliable and punctual with a strong work ethic.

About Us:
SERVPRO of Douglasville/Carrollton/Troup -Coweta Counties has been a trusted leader in the restoration industry for over 20 years. Our commitment to quality service and customer satisfaction has made us a favorite among homeowners and businesses alike. Join our team and experience a supportive work environment where your contributions are valued and recognized.