Frontline Customer Support Analyst Tier 1
Tria Federal
Tria Federal delivers digital services and technology solutions supporting veterans and federal agencies. This role focuses on frontline customer support, guiding users through account access, navigation, and password resets in a high-volume environment. The ideal candidate thrives on structured workflows, scripts, and escalation procedures, and is comfortable working remotely while maintaining federal compliance and user satisfaction. #J-18808-Ljbffr Tria Federal
$60k - $90k
...complete ServiceNow records, verify customer and impact information, and... ...articles, and remote-support tools. Troubleshoot laptops,... ...performed; support Severity (SEV) 1 and SEV 2 response. Own assigned... ...using ServiceNow in a multi-tier enterprise service desk supporting...SuggestedContract workLocal areaImmediate startRemote workShift workWeekend work- New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support in a fast-paced MSP environment. This remote role involves resolving printer issues, password resets, MFA, antivirus alerts, and supporting client...SuggestedRemote job
- Element Technologies is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support. This remote role handles printers, password resets, MFA, phishing verification, antivirus alerts, and end-user setups. You’ll use ConnectWise PSA and IT...SuggestedRemote job
$27 - $32 per hour
...delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000+ Team Members throughout Washington,... ...Gensco!We have an exciting opportunity for a Tier 2 System Support Technician , to help support an incredible Team...SuggestedHourly payFull timeTemporary workWork at officeMonday to Friday$39k - $82k
...end homelessness. We build and support Clarity Human Services, the... ...problems, you'll troubleshoot customer issues, turn them into clear answers... ...every day. We work as a tiered, collaborative team, handing off... ...support experience. At least 1 year in a customer-facing support...SuggestedRemote workHome officeShift work- Confederated Tribes of Warm Springs seeks a dedicated IT Services professional to serve as the primary Tier 1/2 Technical Support specialist for the Finance Division and enterprise tribal departments. You will provide end-user technical assistance, maintain core hardware...
- Salem Health is seeking a dedicated Tier 1 IT support professional to act as the first point of contact for customers. You will troubleshoot a range of technologies, document solutions, and collaborate with IT teams to ensure timely resolution and a positive customer experience...Daily paid
$4,519 - $6,904 per month
eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1)# Oregon Job Opportunities## eXPRS Technical Support... ...are the same, providing excellent customer service, working from home, and... ...ticket routing and escalation to Tier 2 level support.* Provide waiver eligibility...Odd jobPermanent employmentFull timeFor contractorsWork experience placementSummer workWork at officeLocal areaImmediate startRemote workWork from homeMonday to Friday- ...and system maintenance in collaboration with our Support and Cloud Operations teams Communicate proactively with customers about maintenance windows, security updates, and... ...Gain Deep understanding of Centric PLM — the #1 global PLM software Exposure to cloud infrastructure...Full timeRemote work
$39k - $50k
As the Junior Remote Support Technician (Solution Center) (Entry-Level), you will provide Tier I and developing Tier II remote IT support... .... You will deliver excellent customer service while troubleshooting common... ...Years of Experience 1-3 years of professional experience...Remote jobFor contractorsFor subcontractorInternshipWork at officeLocal area$70k - $85k
Metrology Systems Technical Support SpecialistStarrett Metrology Systems... ...weekend support and travel to customer or Company sites as required.... ...or structured Level 1, Level 2, and Level 3 escalation... ...training content and working in tiered support organizations. Must-Have...Full timeTemporary workLocal areaRemote workWorldwideMonday to Friday$65k - $90k
...future. Responsibilities Supporting technical activities... ...9am-6pm PT) Preferred 1-3 years of experience working in a customer or internal software support... ...enterprise class, multi-tier web applications Analyze... ...programs. Position Level Analyst Country United States of...Remote jobWork experience placementLocal areaAfternoon shift- Navanta is seeking a Managed Services Analyst in Oregon to deliver consistent Tier I-II support for community bank clients and contribute to process improvements. You will handle a broad range of issues, document troubleshooting steps, and assist engineers on more complex...
- Euna Solutions is seeking an Associate Support Analyst to provide frontline customer support for public sector software. You will own inquiries across phone, video, email, and chat, troubleshoot issues, and document interactions in Zendesk. The role emphasizes customer-...Remote job
- Gensco, Inc. in Salem, Oregon, is seeking a Tier 2 System Support Technician to join our new Distribution Center IT team. You will provide advanced... ...software, troubleshoot complex issues, and mentor Tier 1 staff while maintaining system performance. You will work with...
$65k - $90k
...provide deep technical support to the functional and technical... ...configurations and customizations; consulting with... ...January 2027 Preferred: 1-3 years of experience... ...enterprise class, multi-tier web applications Analyze... .... Position Level Analyst Country United States...Remote jobWork experience placementLocal areaShift work- ...working professionals committed to customer service.Information Technology... ...Helpdesk Specialist to support their mission. The Session Helpdesk... ...or 2 Years of College and 1 year of relevant experience.*... ...Aimee Steketee, Human Resource Analyst, at ****@*****.***...Full timeWork experience placementRemote work
$70k - $80k
...partner is looking for a Service Desk Analyst based in the United States. We are seeking a customer-focused Service Desk Analyst to provide technical support for a Department of Defense (DoD)... ...troubleshoot problems, and resolve Tier 1 and Tier 2 issues whenever...Temporary workRemote work$36 - $45 per hour
...power of business to build a better world. Job Description The Customer Support Technicianwill utilize technical knowledge and controls... ...one product line at a high level and provide basic support for 1-2 additional product lines by resolving customer issues, testing...Hourly payRemote workAll shiftsShift workDay shiftAfternoon shift- ...growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Customer Support team, you will be tasked with providing banking application support to Navanta bank customers. You’ll answer...Work experience placement
- ...focused on advancing healthcare. The Technical Support Specialist 2 (TSS-2) position is a limited-... ...including medical, dental, 401k. The role supports ES 1.1x upgrade activities, resolving complex time-sensitive issues, customer escalations, site downtime, and coordinating...
$5,250 per month
Overview The Technical Support Specialist is an integral member of the Service & Fulfillment Operations team, functioning... ...issues from open to close. What you will do: Customer facing position managing Tier 1 to Tier 2 inquiries from customers through phone, email...16 hoursFull timeTemporary workLocal areaRemote work$20k
Ready to be a Titan? We accompany our customers every step of the way, from the moment they... ...afraid of a challenge or two, our customer support team is where you belong. What You’ll Do... ...rate estimate for this role is Zone 1: $21.01 USD - $31.49 USD Applicable for:...Hourly payMinimum wageLocal areaFlexible hours$43.5k - $87.5k
...class, inclusive workforce that puts the customer at the center of everything we do. For more... ...Logic, we've been developing and supporting intelligent building solutions that have... ...Systems (BAS) with High School Diploma or 1+ years of experience in HVAC, mechanical...Remote workWork from homeShift work$55k - $70k
WinCap Support Analyst - School Accounting & Financial SoftwareHarris School Solutions - Remote... ...-ready. What you'll do Serve as a frontline, primary support contact for WinCap clients... ...Handle escalated issues directly with customers Lead client training through webinars...Work experience placementWork at officeRemote work- Euna Solutions is seeking an Associate Support Analyst to own the customer support experience across phone, video, email, and chat, delivering timely, professional resolutions. You will diagnose software issues, document interactions in Zendesk, and grow your product knowledge...Remote job
$54k - $80k
Job Overview The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific... ...9-hour Monday-Friday shift ranging from 1pm-2am CST with a 1-hour meal break, and the evening shift offers a compensation...Remote workMonday to FridayShift workAfternoon shift- ...Global Service Delivery Manager, the Application Support Analyst provides first- and second-line support to customers, ensuring fast and concise responses to calls logged... ...within a 24/7 support team Worker Type RegularNumber of Openings Available 1 #J-18808-Ljbffr AlembaHome officeWeekend work
- ...engineering better care.We are seeking a Technical Support Specialist to provide technical support... .... Coordinate and manage orders to customer's needs and production capabilities.... ...customers, internal and external. Provide tier‑two level technical support for customer...Full timeTemporary workRemote work
- $2,500 Hiring Bonus! GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and... ...triage/escalate complex issues to a higher tier of support.Customers include external and...Contract workWork experience placementImmediate startRemote workWork from homeHome officeShift workWeekend work
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