iSolved Senior Payroll Specialist - AZ, GA - On Site

Senior Payroll Specialist

The Senior Payroll Specialist plays a key role in supporting and advancing our payroll operations for a rapidly growing client base. This position manages an assigned book of business and oversees all payroll?related processing activities, ensuring accuracy, compliance, and exceptional client service. With advanced payroll expertise and strong problem?solving skills, the Senior Payroll Specialist serves as a trusted resource to clients and internal partners.

Essential Duties and Responsibilities

• Resolve complex payroll?related issues with accuracy and urgency, ensuring all processing is compliant with internal policies and regulatory requirements.
• Manage and support an assigned book of business, delivering reliable, proactive, and high?quality payroll service.
• Collaborate with cross?functional partnersincluding Finance, Tax, and Productionto streamline processes and address client needs efficiently.
• Adhere to assigned phone schedules and remain available in the phone queue to assist clients with incoming inquiries.
• Respond promptly and accurately to all client inquiries via email, cases, and phone, ensuring exceptional service and timely follow?through.
• Ensure all client payrolls are submitted on time and in accordance with established deadlines and service?level expectations.
• Perform routine and targeted audits to verify the accuracy, integrity, and completeness of client payroll data.
• Identify issues requiring escalation and route them appropriately to ensure timely, effective resolution.
• Document and update standard operating procedures (SOPs) to support process consistency and team knowledge.
• Serve as a mentor and subject?matter expert to Payroll Specialists and Payroll Associates, providing guidance, coaching, and support.
• Lead or support ad hoc projects as assigned by the Payroll Manager or Supervisor, contributing to operational improvements and team initiatives.
• Regular attendance at the assigned work location for our corporate office locations is an essential job function. For team members who are located in or near the Chandler, AZ or Duluth, GA offices, this is an in-office position.
• Build, maintain and promote relationships with team members and clients ensuring effective coordination of communications and services.
• Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by manager.

Knowledge, Skills, and Abilities

• In-depth knowledge of customer service best practices, ensuring consistent, high-quality support across all channels.
• High school diploma or equivalent combination of experience, skills, education (including other relevant non traditional degree programs, certifications, or job training programs) preferred.
• Minimum of one year's experience in Customer Service.
• At least one year of payroll experience is preferred but not required.
• Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
• Advanced problem-solving and analytical abilities, with a focus on resolving issues efficiently and accurately.
• Highly adaptable in fast-paced environments, able to respond effectively to shifting priorities and business needs.
• Sound decision?making abilities, including evaluating complex information and determining appropriate actions.
• Maintaining professionalism and composure while working with a variety of personalities and situations.
• A flexible, team-oriented self-starter who thrives in a startup environment.
• Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges.
• Must be coachable, open to receiving feedback for continuous improvement, and willing to share insights on process enhancements for the company.
• Demonstrates effective time management, maintains accurate records, and ensures all payroll tasks are completed in accordance with established schedules and compliance requirements.
• Strong verbal and written communication skills with the ability to collaborate effectively across teams and interact professionally with employees at all levels.
• Uses analytical thinking to troubleshoot payroll issues, interpret data, and determine appropriate solutions quickly and confidently.
• Demonstrated ability to exercise good judgment when evaluating situations, identifying problems, and determining appropriate courses of action.

Education & Experience

• High school diploma or related experience required or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) preferred
• 1 year in client support or customer service role.
• 1 year of payroll experience preferred but not required.

Physical, Mental, & Communication Demands

Physical Demands

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands

• Attention to Detail: High level strategic thinking combined with attention to operational detail.
• Problem-Solving: Strong problem-solving skills with a focus on scalability and efficiency.
• Multitasking: Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Decision-Making: Sound judgement and decision-making in ambiguous or complex situations.
• Adaptability: Ability to adapt to changing market conditions and partner needs.
• Stress Management: Resilience under pressure and adaptability to shifting business needs.

Communication Demands

• Interpersonal Skills: Ability to build and maintain strong relationships and communicate effectively with employees, managers, clients and external vendors.
• Negotiation: Skilled in negotiation, conflict resolution, and influencing without authority.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Verbal and Written Communication: Exceptional verbal and written communication skills for executive-level reporting, cross functional coordination, and team leadership. Ability to clearly articulate strategy, goals, and expectations across diverse teams.
• Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership.

Environmental Conditions Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co-workers.

Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Employment remains "at will". This position is eligible for the following benefits:

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.