Customer Service Representative/Dispatcher

The Trenchless Co.

Job Description
Job Description
Description:
We are looking for a highly qualified individual with excellent customer service skills to join our Call Center Team as a Customer Service Representative.
This individual will display good communication skills, have a positive attitude, is a self-starter, and extremely motivated. We need a team player, quick learner, and someone with exceptional time management and organizational skills.
If this sounds like you, please apply today!
We are hosting interviews until this position is filled.
Days/Hours Monday - Friday 8:00 am to 5:00 pm
Job Duties:
Convert incoming customer calls into booked service appointments.
Outbound calling to generate additional leads
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Evaluate customer calls and collect as much information as possible.
Relay accurate information to technicians, ensuing proficient, quality customer experiences.
Manage the whereabouts and needs of every technician in the field.
Process Invoices and Proposals.
Process monies turned in with technicians' paperwork.
Complete “Happy Calls” to monitor the companies performance and customer satisfaction.
Perform misc. office tasks (Labelling, Filing, etc.)
Continue to carry out the owner's vision of the company culture specifically focusing on teamwork, honest and open communication with team members, ethics and integrity
Ensure that all work performed meets or exceeds OSHA regulations and standards
Requirements:
Customer-first attitude
Empathy
Good communication skills
Positive attitude
Self-starter
Extremely motivated
Team player
Quick learner
Exceptional time management and organizational skills
Natural Problem Solver

Vacancy posted more than 2 months ago

Similar jobs that could be interesting for youBased on the Customer Service Representative/Dispatcher in Sacramento, CA vacancy

Customer Service Representative (CSR) / Dispatcher (DSR)
CSR | Customer Service Representative Job - Sacramento, CA Do you want a CSR position in a company that will invest in your growth, seek your ideas... ...& outgoing person to join our best-in-practice CSR/Dispatching team. Our culture recognizes individuals who have the vision...
Suggested
Full time
The Trenchless Co.
Sacramento, CA
17 hours ago
Customer Service Specialist/Dispatcher
$19.5 per hour
...Job Description Job Description Job description: Job description: Title: Customer Service Representative/ Dispatcher Location: Rancho Cordova CA 95670 Schedule: Shift - Shift (830AM-5PM) Mon-Fri Pay Rate: $19.50 per hour Position Overview We...
Suggested
Hourly pay
Casual work
Shift work
Arrow Workforce Solutions
Rancho Cordova, CA
3 days ago
Dispatcher
$23.26 - $28.49 per hour
...Position: Dispatcher Compensation: Night shift- $23.26 hour base ($28.49/hour blended/take... ..., scheduling and dispatching of our customer's freight. The role owns the relationship... ...Drivers Work cooperatively with customer service/sales to provide solutions for customers...
Suggested
Full time
For contractors
Work at office
Flexible hours
Night shift
Forward Air
Sacramento, CA
3 days ago
Dispatcher
...Title Responsible for coordinating the overall scheduling and dispatching of delivery operations by communicating with truck drivers... ...aware of inclement weather ahead. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are...
Suggested
Performance Food Group
Sacramento, CA
3 days ago
Dispatcher
...radio, telephones and on-road provision of service for quality. Scheduling and routing... ...while communicating effectively with customers and drivers Develop relationships with... ...Bay Area directions Upbeat, positive attitude Prior dispatch experience is a plus!...
Suggested
Flexible hours
TradeJobsWorkforce
Sacramento, CA
2 days ago
Dispatcher (Weekends Only!) - Immediate Need!
...Dispatcher Dispatcher clerk worker is an employee in the shipping and receiving department. This role is a member of our shipping... ...safety awareness. Employee is expected to provide good customer service to various vendors and delivery drivers. Description of job...
Work experience placement
Immediate start
Weekend work
Classic Salads
Sacramento, CA
3 days ago
Public Safety Communications Dispatcher
...East Bay Regional Park District is seeking a Communications Dispatcher for the Public Safety HQ in Castro Valley, CA. This lateral role involves rotating dispatch duties and routine, non-hazardous law-enforcement functions. The ideal candidate will have a high school...
East Bay Regional Park District
Sacramento, CA
2 days ago
Dispatcher - Managed Services
$500 per month
...Job Title The John Stewart Company is a full-service housing management, development and consulting organization that began in... ...job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable...
Work at office
Local area
Flexible hours
The John Stewart Company
Sacramento, CA
3 days ago
Police Dispatcher- Full-Time Night Shift
$4,703 per month
...Working Title: Police Dispatcher Classification Title: Police Dispatcher I Special Instructions... ...standards of ethics, integrity and service, understanding our collective... ..., usage, spelling and punctuation 13. Customer service skills; ability to remain calm and...
Full time
Work at office
Shift work
Night shift
Afternoon shift
California State University System
Sacramento, CA
2 days ago
Fire/EMS Dispatcher
$4,690 - $7,306 per month
...026 ~ August 10, 2025 Please Note: Due to postal service delays, electronic submission of application is recommended.... ...Position #(s): 542-061-1670-002 Working Title: Fire/EMS Dispatcher Classification: COMMUNICATIONS OPERATOR $4,690.00...
Permanent employment
Full time
Temporary work
Seasonal work
Work at office
Remote work
Shift work
Night shift
California Correctional Health Care Services
Sacramento, CA
5 days ago
Dispatcher
$19 per hour
...Job Description Job Description Seeking immediate Dispatchers with distribution experience! Our Natomas location is growing and we... ...would pay at MINIMUM $19/hour. Job Requirements: Dispatch service technicians, drivers, and warehouse personnel as needed...
Immediate start
Shift work
CPP Industries
Sacramento, CA
a month ago
Dispatcher
...Dispatcher Responsible for coordinating the overall scheduling and dispatching of delivery... ...ahead. Communicates and interacts with customers, vendors and co-workers professionally... ...commercial driver experience within the food service industry Performance Food Group and/...
Local area
Core-Mark
Sacramento, CA
4 days ago
Dispatcher
...answer emergency and non-emergency calls Record all the calls Proactively address problems and suggest solutions Receive and dispatch orders Assess situation and prioritize calls Oversee the route of field units and track delivery status of products...
TradeJobsWorkForce
Sacramento, CA
2 days ago
Now Hiring Dispatcher
$48.09k - $72.14k
...such as time and specific locations to dispatch resources to jobs in the field to ensure... ...equipment). Update the underground service alert (USA) to ensure it is current.... ...The physical demands described here are representative of those that must be met by an employee...
Contract work
For contractors
Work experience placement
Work at office
Immediate start
Flexible hours
Granite Construction
Sacramento, CA
5 days ago
HVAC Dispatcher
$21 - $26 per hour
...Sacramento, CA is hiring a full-time HVAC Dispatcher to join our team. If you're ready to be... ...Conditioning, we don't just value our customers-we value our team. As our HVAC Dispatcher... ..., and ensuring customers receive timely service. You'll monitor job progress, adjust for...
Hourly pay
Full time
Casual work
Seasonal work
Monday to Friday
CABS Heating & Air Conditioning
West Sacramento, CA
9 days ago
Dispatcher
$22 per hour
...toward a rewarding career!Responsible for dispatching and tracking scheduled delivery... ...movement of all inbound and outbound goods and services with shipping, receiving, security and other... .... May have to handle UPS orders and customer pickups. Ensure that all vendors’...
Daily paid
Full time
Temporary work
Night shift
LKQ Corporation
Sacramento, CA
2 days ago
Dispatcher (Monday-Friday)
...We are looking for a quality Dispatcher to work 11am to 7:30pm Monday thru Friday to... ...team environment, and has excellent customer service skills in person and over the phone.... ...physical demands described here are representative of those that must be met by an employee...
Monday to Friday
FirstLine Road Solutions
Sacramento, CA
3 days ago
Dispatcher
$41k - $65k
...: Full Time The primary job responsibility of the Dispatcher/Customer Service Agent is to: receive, prioritize, coordinate and dispatch... ...duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required:...
Full time
Flexible hours
NORCAL Ambulance
Sacramento, CA
3 days ago
Dispatcher I (Dispatcher Recruit)
...Dispatcher Recruit You must have taken and passed the Dispatcher CritiCall examination... ...requesting police, fire, and local government service; determine nature and priority; dispatch... ...or transfer callers to ensure excellent customer service. • Maintain radio contact with...
Hourly pay
Work experience placement
Work at office
Local area
Immediate start
Trial period
GovernmentJobs.com
Sacramento, CA
4 days ago
Transportation Dispatcher / Logistics
$61.7k - $76.2k
...the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one... ...efficient freight movement to meet customer demands through dispatching, supervising, and scheduling pickups and deliveries. Major Tasks...
Work at office
Local area
Saia
Sacramento, CA
1 day ago
Energy Dispatcher
...After-Hours Dispatcher Our rapid growth is your opportunity to join a high-energy, fast-paced operations team! We are seeking an After... ...activities, including handling incoming calls from drivers, customers, and vendors, dispatching trucks for late or emergency loads,...
Kam-Way Transportation Inc
Sacramento, CA
1 day ago
Telecommunicator
...industry standards; activating remote access tools. Verifies service by testing and re-programming circuits, equipment, and alarms;... ...network back-up procedures; updating documentation. Maintains customer rapport by listening to and resolving concerns; answering...
Remote work
TradeJobsWorkForce
Sacramento, CA
4 days ago
Medical Telephone Operator
...candidate thrives under pressure, maintains a calm and friendly demeanor, and ensures that every single patient receives top-tier customer service. This position offers a dynamic environment with real room for professional growth within our expanding practice. Key...
Natomas Family Practice
Sacramento, CA
4 days ago
Call Center Agent
$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...
Part time
Casual work
Remote work
Flexible hours
AFG
West Sacramento, CA
3 days ago
Call Center Agent -START
$17.5 - $18 per hour
Part Time Call Center Agent We are looking for a part time call center agent in the Natomas area. Multiple positions available! This role is part time (4-6 hour shift varies) days: Monday-Friday & Saturdays (Sunday off). No quotas! Low-stress environment! Looking for...
Weekly pay
Part time
Monday to Friday
Shift work
Weekend work
AtWork!
Sacramento, CA
1 day ago
Remote Call Center Representative
...Join to apply for the Remote Call Center Representative role at MCI 1 week ago Be among the... ...Center Representatives to join our customer support team. This role is perfect for... ...for our customers, providing exceptional service and support. To be considered for this...
Full time
Contract work
Temporary work
Part time
Casual work
Work at office
Local area
Remote work
Work from home
MCI
Sacramento, CA
1 day ago
Sheriff's 911 Call Dispatcher
$72.12k - $87.65k
...Sheriff's 911 Call Dispatcher Print ( Apply Sheriff's 911 Call Dispatcher... ...Sacramento County • Principles of effective customer service Ability to • Remain calm and... ...event where you have interacted with representatives from Sacramento County. Attended...
Permanent employment
Full time
Part time
Work experience placement
Second job
Work at office
Local area
Immediate start
Flexible hours
Shift work
Night shift
Afternoon shift
Sacramento County
Sacramento, CA
4 days ago
Dispatcher Supervisor - Graveyard Shift
...Cordova. The incumbent will directly supervise a group of Caltrans Dispatcher Clerks; ensure all of the rules, laws, regulations, policies... ...or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be...
Permanent employment
Full time
Seasonal work
Work at office
Shift work
Night shift
Department of Transportation
Sacramento, CA
10 days ago
Microsoft Cloud Platform Systems Administrator
...Technology and Innovation (OTI) enables the DMHC to deliver essential services to the State of California using Information Technology (IT).... ...that include a vast variety of office automation tools, custom applications, public and internal web sites, business intelligence...
Full time
Work at office
Remote work
Visa sponsorship
Department of Managed Health Care
Sacramento, CA
a month ago
Part Time Lead Generator -
$20 - $22 per hour
...is part of the largest residential home services provider in the US, with a team of over... ...close to your home. You will engage with customers in conversations regarding heating and cooling... ...shift duration \n Responsibility to represent the ARS brand with a clean appearance \n...
Hourly pay
Weekly pay
Part time
Work at office
Local area
Shift work
Weekend work
Beutler Air Conditioning & Plumbing
Rancho Cordova, CA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative/Dispatcher. Be the first to apply!