Customer Service Representative/Dispatcher

Job Description

Job Description

Description:

We are looking for a highly qualified individual with excellent customer service skills to join our Call Center Team as a Customer Service Representative. 

This individual will display good communication skills, have a positive attitude, is a self-starter, and extremely motivated. We need a team player, quick learner, and someone with exceptional time management and organizational skills.

If this sounds like you, please apply today!

We are hosting interviews until this position is filled.

Days/Hours Monday - Friday 8:00 am to 5:00 pm

Job Duties:

• Convert incoming customer calls into booked service appointments. 
• Outbound calling to generate additional leads
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Respond to customer requests, resolving issues and promoting the brand.
• Be professional and establish customer rapport, encouraging repeat business. 
• Participate in training to boost booked calls.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably. 
• Maintain and update customer database with complete and accurate information. 
• Evaluate customer calls and collect as much information as possible.
• Relay accurate information to technicians, ensuing proficient, quality customer experiences. 
• Manage the whereabouts and needs of every technician in the field. 
• Process Invoices and Proposals.
• Process monies turned in with technicians' paperwork.
• Complete “Happy Calls” to monitor the companies performance and customer satisfaction.
• Perform misc. office tasks (Labelling, Filing, etc.)
• Continue to carry out the owner's vision of the company culture specifically focusing on teamwork, honest and open communication with team members, ethics and integrity
• Ensure that all work performed meets or exceeds OSHA regulations and standards

Requirements:

• Customer-first attitude
• Empathy
• Good communication skills
• Positive attitude 
• Self-starter 
• Extremely motivated
• Team player
• Quick learner
• Exceptional time management and organizational skills
• Natural Problem Solver