Member Service Coordinator

Job Description

Job Description

Kelly Service is partnering with a leading appliance manufacturing company in Franklin, MA looking for a Members Services Coordinator role. 

Shift: 8:00am to 4:30pm
Pay: $25 per hour 

Responsibilities: 
The Member Services Coordinator position plays an integral part in the integrity of the company by providing an excellent level of customer service to our members. This role is primarily responsible for providing service and support to members by clearly communicating group information, maintaining member databases, and participating in member meetings.
• Daily communication with member inquiries and provide information via phone and email.
• Assist with new member onboarding process, ensuring a smooth transition into our group.
• Maintain NEAG member website documents and communications from NEAG and vendors.
• Assist team members with updating product database to ensure proper status and category placement of models.
• Maintain accurate and up-to-date member information in our system.
• Assist members with backorder cancellations when needed.
• Execute promotion data entry reports to help analyze processes and promotions.
• Prepare and participate in all Member shows and meetings.
• Provide co-workers with assistance and/or work on other assignments as needed.
• Perform general office duties as needed.

Qualifications: 
•  Two years of experience in customer service 
• Proficient in MS Office skills. 
• Must demonstrate strong customer service skills and a positive “can-do” attitude.
• Familiarity with CRM systems and data management practices.
• Self-motivated, takes the initiative, a problem solver and possesses a sense of urgency.
• A team player with a willingness to assist others and learn cross functional tasks.
• Must have strong organizational skills, be detail oriented, and able to perform repetitive/multiple tasks with extremely high accuracy.
• Solid verbal and written communication skills and the ability to interact professionally with diverse groups. 
• Flexibility to work in a small office environment and take on tasks that may fall outside the primary responsibilities.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.