Dental Patient Coordinator

Dental Patient Coordinator

Every Role Matters. Every Interaction Builds Patient Trust & Loyalty.

Our practice's Category of One philosophy guides everything we do.

It's our commitment to creating an elevated patient experience that's unmatched in dentistrywhere every patient feels genuinely cared for, every interaction builds trust, and every team member plays a meaningful role in delivering exceptional care. For more than 43 years, we've treated our patients like family. That commitment comes to life through our Three Pillars of Service, which guide every team memberregardless of rolein creating the exceptional experience our patients know and trust.

Pillar #1 - Relational Dentistry

The heart of what makes Babylon Dental Care a Category of One practice.

• We treat every patient like family with empathy, kindness, and respect
• We listen first, build trust, and create meaningful relationships with our patients and each other
• We care for the whole personnot just their teeth

Pillar #2 - Clinical Excellence

How we deliver exceptional care.

• We combine clinical expertise with thoughtful treatment planning.
• We help patients achieve healthier smiles and better overall health.
• We believe exceptional outcomes begin with exceptional care.

Pillar #3 - Transactional Care

Where trust and clarity come together.

• We communicate insurance benefits, fees, and payment options with honesty and transparency.
• We help patients understand their financial responsibilities with confidence and compassion.
• We believe financial conversations should feel supportivenot stressful.

As a Patient Coordinator, you'll play an important role in that experience at our Gateway Plaza location in Patchogue, NY. You'll help patients navigate the scheduling and financial side of their care with compassion, professionalism, and clarityensuring they feel informed, supported, and confident every step of the way.

Why Babylon Dental Care? Creating a Category of One patient experience starts with creating a Category of One team experience.

We invest in comprehensive training, ongoing development, supportive leadership, and opportunities for career growth.

We Invest in Your Success

From day one, you'll have the training, support, and resources you need to build confidence in your role.

• 15-Day Global Training Program a cross-department training program
• A dedicated Ambassador to guide your onboarding
• Ongoing coaching and professional development
• All Staff Employee off-site training days
• Self-paced training programs to help all staff members be up to date on our offerings

Opportunities to Grow

We believe in promoting from within whenever possible. Some of our Patient Coordinators have grown into roles as Front Desk Team Leads, Hygiene Coordinator Team Leads, and even Practice Administrators. For team members who consistently demonstrate leadership, accountability, and a commitment to our values, we offer opportunities for growth through our Leadership Pathway Program.

A Team That Supports One Another

Our culture is built on collaboration, encouragement, and celebrating each other's success. Through our Category of One Green Apple Moments, we recognize team members who go above and beyond. Just as a green apple stands out in a bushel of red apples, these moments celebrate the people who make an extraordinary impact on our patients and teammates.

What to Expect

Just as we're intentional about creating an exceptional patient experience, we're equally committed to creating an exceptional team member experience. Here's what you can expect from us:

• A collaborative, supportive team that wants you to succeed
• Leaders who are invested in your growth through coaching, ongoing feedback, and teachable moments
• Comprehensive training and the tools you need to build confidence in your role
• A fast-paced environment where your work makes a meaningful difference in patients' lives every day
• A workplace built on accountability, continuous learning, and celebrating each other's successes.

What Success Looks Like

We're looking for someone who:

• Is dependable, punctual, and preparedour patients and teammates count on one another every day
• Demonstrates compassion, professionalism, and a patient-first mindset in every interaction
• Communicates clearly and confidently with patients and teammates
• Thinks critically, solves problems proactively, and seeks solutions that create the best outcomes for our patients and practice
• Stays organized, manages priorities effectively, and follows through on commitments
• Remains calm under pressure and thrives in a fast-paced environment
• Takes initiative, embraces feedback, and is committed to continuous learning
• Brings a positive and collaborative attitude to the team every day
• Embraces new technology, systems, and processes to continually improve the patient experience

One Final Thought

If you've made it this far, we hope something about Babylon Dental Care has sparked your interest. Before you apply, we want to be transparent about one thing:

reliability and punctuality are part of our culture.

Every role contributes to the patient experience, and our patients and teammates depend on one another every day. If you're someone who shows up prepared on time, takes ownership, and can be counted on by your team, we think you'll thrive at Babylon Dental Care.

Experience Required

• 3 or more years of experience in a dental front desk position preferred
• Experience with Dentrix Ascend or other dental practice management software is helpful, but we'll provide training on our systems
• Flexibility with scheduling requiredour office is open six days a week, including early mornings, evenings, and some holidays. Most Dental Patient Coordinators work every other Saturday
• Comfortable calculating percentages accurately using basic math skills
• Bilingual in English and Spanish welcomed

What You'll Do as a Dental Patient Coordinator

Patient Checkout & Financial Communication

• Educate patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options, clarifying anything the patient may have misunderstood.
• Help patients understand their dental insurance benefits in collaboration with our Dental Billing team; accurately calculate how much insurance will pay toward their needed care.
• Review each patient's financial responsibility with them based on any insurance pre-determinations.
• Work with outside patient care financing companies to give patients a wide range of financial options.
• Send pre-determinations to patients' insurance companies and track their timely return to keep patient care moving forward.
• Collaborate with our financial team to address and collect patient balances when they return to the practice for care.
• Ensure our payment policy is honored when patients are scheduled.
• Professionally hold space for anxious patients during the checkout process, and act as their advocateincluding helping explain their financial responsibilities.

Scheduling & Patient Communication

• Correctly schedule future appointments for patients checking out, ensuring Doctors and Hygienists can focus on caring for patients and that treatment is scheduled within the needed timeframe.
• Answer treatment questions patients have both before and after their visit.
• Answer incoming calls when appropriate and available, as calls may also come through our Call Center.
• Respond to live chats or website leads as they come in during the day.
• Check emails frequently to stay up to date on communications throughout the day.
• Participate in and help run morning or afternoon huddles for your Provider and their Assistants; share huddle sheets daily with our Admin team.
• Follow up by email or text with patients who haven't yet scheduled their treatment.
• Comfortably ask happy patients to share feedback in an online review, or refer a friend to the practice.

Team Collaboration & Practice Support

• Work collaboratively with the entire practice to meet or exceed monthly goals so all team members have the