Generator Service Tech - Austin

Job Description

Job Description

Overview

ABACUS   is currently seeking Generator Service Technicians to join our family-like culture, who are dedicated to delivering the best customer service experience every day.  Our Generator Service Technicians manage the completion of whole-home generator troubleshooting & repair(s), perform regular interval maintenance, and suggest service upgrades.  At ABACUS, we provide an exceptional customer experience by treating our customers with the utmost respect and attention. 

At ABACUS , we believe in employee development, having a positive culture, promoting from within, and being a strong partner within our communities, all while you earn the income that YOU deserve!

Are you ready to join the best team in Austin?

What’s In It For Me?

• Market Value Compensation
• Ability to receive additional commissions/spiffs on service upgrades
• Ability to receive commission when you refer other trades to customer’s home (Ex. Refer HVAC and sale is made, you receive a % of commission)
• New company truck, Gas card, paid tolls, tools provided
• Robust marketing & branding initiatives = Plenty of Appointments 
• Dispatch from home
• PTO
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services and Identity Theft
• Give aways and other prizes through out the year
• Working in a dynamic, collaborative, and fun environment
• We help with Career growth, training, and education

Responsibilities

What Will I Do?

• Perform Service on Whole-Home, Standby Generator Equipment (residential)
• Perform routine maintenance tasks, such as oil and filter changes, coolant flushes, and battery checks, to ensure the optimal performance of generators.
• Diagnose and troubleshoot generator malfunctions, electrical and mechanical issues, and perform necessary repairs or component replacements.
• Respond to emergency service calls and resolve generator issues in a timely and efficient manner to minimize downtime for clients
• Collaborate with clients, dispatch, managers, and other team members to understand service requirements, provide technical support, and ensure customer satisfaction.
• Stay up-to-date with industry advancements, emerging technologies, and best practices in generator maintenance and repair.
• .Adhere to safety protocols and guidelines to promote a safe working environment and prevent accidents or injuries
• Maintain a clean and organized work area, ensuring proper storage and handling of tools, equipment, and materials.

Qualifications

Do I have What it Takes?

• High school diploma or equivalent qualification. Additional technical certifications or vocational training in electrical or mechanical engineering is preferred.
• Generac (air-cooled) certification required.
• Generac (liquid-cooled) certification highly preferred. 
• Working as a Generac Service Technician for at least 6+ months
• Excellent problem-solving and analytical skills, with attention to detail and a methodical approach to tasks.
• Valid Texas Driver’s License that can withstand insurance review.
• Basic to intermediate skills in Microsoft Windows, including Word and Excel.
• Able to climb in and out of box trucks/vans easily, able to lift over 75 pounds and work in the summer heat
• Service Titan experience preferred. 

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company   encourages all   qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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