General Manager

Description

The General Manager serves as the strategic and cultural leader of the Hyatt Centric Beale Street, located right on the Mississippi River in the heart of downtown Memphis. With Avion Hospitality’s focus on trust, transparency, and results, the General Manager is responsible for delivering profitability through revenue generation, cost management, and operational excellence while ensuring an exceptional guest experience and cultivating a people-first workplace culture. This role balances leadership presence with active community engagement, activating the property’s unique riverfront location as a hub for both travelers and locals.

Leadership & Culture

Lead by example with a visible presence throughout the property.

Champion Avion’s values by creating an environment of accountability, recognition, and open communication.

Develop and mentor department managers and management trainees for future leadership roles.

Build a culture of service excellence, team engagement, and community involvement.

Operational & Financial Oversight

Drive profitability through revenue generation, cost control, and accurate forecasting.

Partner with Sales and Marketing to ensure proactive sales efforts, including daily ATOM meetings, top account engagement, and client hosting.

Conduct weekly and monthly staff meetings, training sessions, and financial reviews.

Ensure compliance with Avion Hospitality’s operational, accounting, and HR standards.

Oversee property maintenance, cleanliness, and brand standards compliance.

Employee Development & Compliance

Ensure managers are properly trained in service delivery, hiring, coaching, counseling, and performance management.

Interview final candidates for all positions prior to offer.

Ensure all required certifications (Food Handlers, Alcohol Awareness, CPR, First Aid) are obtained and maintained.

Promote fair and equitable treatment of all employees while upholding Avion policies and procedures.

Guest & Community Engagement

Maintain a strong presence with guests, anticipating needs and resolving issues promptly.

Regularly tour hotel operations with department heads to ensure service, cleanliness, and maintenance standards are met.

Build strong community relationships, leveraging the property’s location to host events, support local causes, and enhance brand visibility.

Requirements

Education & Experience

At least 6 years of progressive hotel leadership experience; or

4-year degree in Hospitality Management or a related field and 4–5 years of relevant experience; or

2-year degree in Hospitality Management or a related field and 5–6 years of relevant experience.

Proficiency in Microsoft Windows, Excel, Word, and hospitality systems.

Valid driver’s license required.

Physical Requirements

Long hours sometimes required; typical work week averages 50 hours.

Light work — ability to exert up to 20 lbs. occasionally and up to 10 lbs. frequently.

Mental Requirements

Strong decision-making and problem-solving abilities.

Ability to work effectively under pressure while maintaining composure and objectivity.

Strong communication and listening skills with the ability to resolve concerns from guests and employees.

Strong financial acumen and ability to interpret and act on financial data.