Comprehensive Community Services Benefit Specialist

About ERI

ERI is a dynamic nonprofit dedicated to advancing employment opportunities, supporting personal choices, and enhancing the well-being of individuals with disabilities. We pride ourselves on our collaborative culture, evidence-based practices, and strong community partnerships. Our innovative use of technology and comprehensive training programs has positioned us as a respected leader at a state and national level in disability employment services and evidence-based practices in the vocational field. We actively participate in policy discussions and advocacy efforts to create systemic change in disability employment.

About the Position

This part-time (20-30 hours/week) hybrid position serves individuals throughout Dane County with flexibility to work from home. Travel throughout Dane County may be required to work directly with participants. Travel to ERI's main office in Madison may be required on occasion. However, we understand the importance of flexibility and work-life balance. ERI provides all necessary equipment including computer, printer and telephone equipment and other essential work tools.

This could be the right opportunity for you, if you are:

• passionate about supporting individuals with mental illness with dignity and respect;
• skilled at navigating complex systems and advocating for others;
• committed to helping people access the resources they need for stability and independence.

As our new CCS Benefits Specialist, you will:

· Assist individuals with completing applications, reports, and required forms for public benefits

· Ensure deadlines are met and appointments are kept

· Communicate with the Social Security Administration, healthcare providers, and other public agencies on behalf of participants

· Explore additional sources of information and identify resources to support each individual's needs

· Problem-solve issues that may arise during the benefits process

· Maintain thorough documentation and accurate records

· Develop and maintain positive working relationships with participants, team members, and referring partners

· Work independently while managing multiple priorities

· Other CCS Related duties could include providing Pre-Driving Assessments and Pre-Employment time limited services

The ideal candidate will bring:

• A Bachelor's or Master’s degree in human services, social work, psychology, or related field preferred; 
• Strong understanding of large systems such as Social Security, Medicaid, and other public benefit programs
• Experience working with public benefit programs and/or vulnerable populations strongly preferred
• Highly organized with excellent record-keeping skills
• Strong computer, documentation, and organizational skills
• Effective communication skills and ability to work collaboratively with professional partners
• Knowledge of and ability to access community resources
• Ability to work well independently and as part of a team with the ability to prioritize and meet deadlines while remaining flexible
• The ability to relate, communicate and engage with diverse populations
• Valid Wisconsin driver's license and proof of personal auto liability insurance meeting Wisconsin's minimum requirement
• Ability to pass and maintain clearance related to criminal, caregiver, and sex offender background check requirements
• CRC, LPC, SCSW, or CCS certification is preferred but not required.
• ERI will provide all necessary CCS training for those pursuing certification.