Digital Channels Middleware Platforms Product Manager - Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. Help shape the future of payments at JPMorganChase. Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more. Working here means you have the ambition to shape the future, where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. 

As a Product Manager in Middleware Platforms Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You also partner closely with engineering, architecture, and cross-functional stakeholders to plan platform-first capabilities, manage dependencies and releases, and align quarterly roadmaps to strategic goals. This is what happens when you join JPMorganChase, where ambition meets possibility. 

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Partners with the Product Manager to identify new platform product opportunities through user research and discovery that reflect customer and market needs
• Considers and plans for upstream and downstream implications of new platform features on the overall product experience
• Develops and maintains a healthy forward-looking backlog; publishes quarterly roadmaps and summaries to ensure alignment with strategic goals and provide clear vision for delivery. Writes requirements, epics, and user stories to support product development
• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting; escalates opportunities to improve efficiencies and coordination
• Works with engineering and architecture to drive solution design for capabilities and think platform/capability-first while developing products
• Works with cross-functional stakeholders to manage timelines and dependencies, surface blockers/risks in a timely manner, and ensure controls, risk, and compliance requirements are effectively managed
• Analyzes, tracks, and evaluates product and platform metrics and uses insights to influence roadmap/backlog. Creates presentations and documentation (including feature release updates), communicates with senior leadership, and promotes product features to align with strategic goals

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• 5+ years of experience in product management, including platform product management experience
• Proven track record of maintaining and prioritizing backlogs; ability to write clear requirements, epics, and user stories
• Strong knowledge of data analytics and building/prioritizing backlogs in a data-driven manner 
• Proactive approach with the ability to work independently and across functional teams
• Excellent critical thinking, problem solving, and analytical skills; excellent communication and interpersonal skills
• Flexible and adaptable to shifting priorities; able to manage multiple tasks/projects in a fast-paced, results-driven environment; customer-focused with the ability to turn insights into action
• Proven stakeholder management skills across product, technology, agility, design, and data teams to develop robust product delivery plans and execution mechanisms within an agile framework
  

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience building and communicating quarterly roadmaps and executive-ready product updates
• Experience partnering with engineering and architecture on platform/capability-first solution design
• Experience leading cross-functional dependency management, release management, and product operationalization
• Experience defining and reporting platform/product metrics to influence prioritization and roadmap decisions
• Familiarity working within environments with strong controls, risk, and compliance requirements

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.