Clerical Assistant 3

Salary

$41,506.00 - $61,927.00 Annually

Location

Allegheny County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-55477-00103

Department

Department of Labor & Industry

Division

LI UC Serv Ctrs Duquesne

Opening Date

08/03/2026

Closing Date

8/12/2026 11:59 PM Eastern

Job Code

00103

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00125780

Bureau / Division

Unemployment Compensation Service Centers - Duquesne

Worksite Address

14 North Linden Street

City

Duquesne, Pennsylvania

Zip Code

15110

Contact Name

Karthika Pillai

Contact Email

View email address on click.appcast.io

THE POSITION

The Clerical Assistant 3 role with the Unemployment Compensation Service Centers offers a chance to make a real difference for workers across Pennsylvania. You will join a dedicated team in Duquesne that helps people stay on track during challenging times. This position gives you room to grow your skills while supporting vital public services. Take advantage of this opportunity to strengthen the quality and accuracy of statewide unemployment services.

DESCRIPTION OF WORK

This position focuses on detailed clerical work that supports the accuracy and timeliness of financial and claim-related actions for multiple unemployment programs. It requires careful analysis, clear communication, and consistent record management. As a Clerical Assistant 3, you will perform the following duties:

• Case Review: Analyze claim information, verify determinations, and resolve issues based on current laws and guidelines
• Claim Adjustments: Complete transactions to establish and adjust overpayments and benefit charges across various program types
• Communication Support: Respond to inquiries from claimants, employers, and agencies while following privacy and disclosure rules
• Record Maintenance: Maintain organized and accurate files, verify incoming mail, and process required documentation
• Financial Processing: Handle deposits, restitution payments, and benefit redeterminations to ensure correct application of funds
• Technical Assistance: Provide guidance to service centers and assist with training when requested

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. Works hours may vary based on operational needs
• Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Duquesne. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.