Clerical Assistant 2

Clerical Assistant 2 Join the Department of Revenue as a Clerical Assistant 2 and help support the Pennsylvania State Lottery in its Pittsburgh office. This role places you at the center of daily operations that keep retailer services running smoothly. Your attention to detail and strong communication skills will support staff and retailers across the region. Take pride in a position where your work helps maintain trusted and reliable Lottery operations. This position provides key clerical support that keeps the Pennsylvania State Lottery Area Office operating efficiently and ensures retailers and staff receive timely assistance. As a Clerical Assistant 2, you will perform the following duties: Call Handling: Answer and direct incoming calls to the appropriate staff or supervisor Document Preparation: Compose and type letters, memos, and forms for managerial review Report Support: Gather sales information and create monthly and ad hoc reports using internal systems and Excel Retailer Assistance: Provide guidance to retailers by applying knowledge of Lottery games, procedures, and policies Data Entry: Process applications, ownership changes, and other retailer updates in the Lottery system Mail Processing: Open, distribute, and prepare outgoing mail including certified and UPS items Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full time employment, 37.5 hours per week. Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, ad hoc based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. Required Experience, Training & Eligibility Qualifications Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Graduation from high school; or An equivalent combination of experience and training. Additional Requirements: You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.