Customer Service Representative

Job Title

Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and exceptional customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.

The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and We Pay Attention to Details. These values guide how we serve our clients and support one another every day.

We hire, fire, review, reward, and recognize our teammates based on core values, so its important that you share these values in order to be part of our team.

What We Look For

• A sharp, career-minded individual looking to grow with a stable, well-established company
• Strong communication and people skills
• A positive, professional attitude
• Attention to detail and strong organizational skills
• Reliability and dependability in a client-facing role

Responsibilities

• Answer incoming phone calls and route them appropriately
• Receive and process daily deliveries
• Perform general clerical and administrative duties as needed
• Support the team with day-to-day office operations

Core Competencies

• Demonstrates empathy and professionalism when handling client concerns
• Listens to understand before responding
• Maintains composure and positive tone during escalations
• Responds thoughtfully rather than reactively
• Adjusts communication style to meet the clients level of understanding

Requirements

• Reliable transportation
• Professional demeanor and punctuality
• Ability to work in a fast-paced office environment
• Background check and pre-employment screening

Benefits

• Smart, helpful co-workers
• Supportive, team-oriented work environment
• Medical, Dental, Vision, and Disability Insurance (available after 30 days)
• 401k with matching in addition
• Paid Time Off and Paid Holidays
• Training and development opportunities

This is a full-time, hourly position, with benefits available after 30 days of employment