Customer Service Representative Field Diesel Technician

Benefits: 401(k) 401(k) matching Company car Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Customer Service Representative – Northeast Region Remote (Must reside in NY, NJ, PA, CT, or MA) Field-Based | Full-Time | Global OEM | Travel Required About Temsa North America Temsa is a global leader in the design and manufacturing of motorcoaches and buses, with a fast-growing presence across North America. As an OEM committed to delivering exceptional vehicles and unmatched after-sales support, we’re building a team of passionate professionals who take pride in supporting operators in the field. The Opportunity We are hiring a Customer Service Representative (CSR) to support our customers in the Northeast U.S. region. This is a remote, field-based role responsible for providing hands-on technical support, warranty coordination, post-delivery inspections, and building strong relationships with fleet operators and service partners. The ideal candidate has experience in the motorcoach or commercial vehicle industry, is comfortable working independently, and thrives in a customer-facing role where technical knowledge and responsiveness make a direct impact. Key Responsibilities Provide on-site and remote support for post-delivery inspections, service issues, and technical concerns Coordinate warranty claims and field campaigns with internal departments Log and manage customer cases in Salesforce, maintaining accurate service records Assist with service bulletin implementation and technical training when needed Represent Temsa professionally during customer visits, events, and delivery walkarounds Travel throughout the Northeast region to customer sites as needed Required Qualifications Minimum 5 years of experience in the motorcoach, transit bus, or heavy-duty vehicle industry Strong understanding of electrical systems, pneumatic components, and field troubleshooting Familiarity with Cummins engines, Allison transmissions, and standard diagnostic tools Working knowledge of J1939 communication protocols is a plus Excellent communication, documentation, and customer service skills Comfortable working independently, with strong time management and organization Commercial Driver’s License with passenger endorsement, or the ability to obtain one Preferred Candidate Location Candidates must reside in New York, New Jersey, Pennsylvania, Connecticut, or Massachusetts Job Type & Compensation Job Type: Full-time Pay: Dependent on experience (D.O.E.) Benefits Competitive compensation Group insurance benefits 401k with a 6% company match Company-paid STD, LTD, and life insurance Paid time off, sick time, holidays, and birthday off Equal Employment Opportunity Statement TEMSA North America Inc. (TNA) is a drug-free workplace committed to equal employment opportunities for all employees. TNA provides a work environment free of discrimination and harassment and does not discriminate based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. Join our team and be part of an industry leader in motorcoach innovation and service! Apply today! Flexible work from home options available. Compensation: $100,000.00 - $130,000.00 per year ABOUT US TEMSA is one of the world's leading coach manufacturers. We provide a diversity of transportation solutions for our customers building on our 50 years of experience. CONNECTED WITH LIFE OUR CORE MISSION TEMSA's mission is to be the human-centered technology company which provides smart and sustainable mobility solutions to the world for more pleasant journeys. TEMSA is dedicated to - Becoming the leading mobility company, - Being among the world's most customer-centered businesses, - Designing the next generation mobility solutions of tomorrow, - Creating solutions through innovation. SHAPING THE FUTURE SMART MOBILITY TEMSA is present in close to 70 markets worldwide with a significant market share in leading economies such as the USA, UK, France, Germany and Italy. And with a wide product line, TEMSA meets the unique needs of different regions. Working so hard for a better future with smart mobility vision, TEMSA is one the first coach and bus manufacturer which have two different electrical buses ready for serial production, Avenue Electron and MD9 electriCITY. Autonomous MD9 electriCITY project is on its path and will be ready on the roads for testing in 2022.