Shift Coordinator 2

Company Description RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Job Description Research escalated invoicing questions/issues from Customer Service, Sales or the Customer to determine if an error was made and provide resolution. Prepare and develop metric reporting for the platform. Research and resolve billing related credits and rebill requests. Assist billers with resolving MDTS taxation and RMS drop shipment file load issues. Prepare plant reporting or trigger list for jobs to be billed next with reports from WCSS and Business Intelligence systems. Develop and document best/standard practices and procedures for billers to perform various tasks Participate on team calls and projects for process improvement. Become an expert on WCSS billing system and in troubleshooting errors or questions from billers. Work with billers to implement changes and setup follow-up procedures. Reconcile shipping/inventory discrepancies that impacts revenue/invoicing criteria. Provide training to users in the Order-to-Cash workstream that may include Sales Rep, Navigators, CSRs, Order Entry teams, Shipping Depts, Billers, Billing Support and Invoicing Specialists roles. Present monthly results to plant and corporate leaders with risks, opportunities for improvement, and root cause analysis. Miscellaneous tasks that arise as the department expands and evolves to support new areas that touch the invoicing work-stream. Qualifications Intermediate to advanced skills in Microsoft Excel, PowerPoint and Word. Intermediate skills in Google Applications; including Gmail, Google Sheets, Google Forms, Google Docs, Google Sites, Google Slides Proven analytical skills Excellent problem solving skills Demonstrated organizational skills Good oral and written communication skills Ability to work in a team environment Ability to accept responsibility and work independently Excellent communication skills and ability to form good working relationships across all levels within the organization Additional Information All your information will be kept confidential according to EEO guidelines. Thesalary range for this role at the noted RRD location is $20.86 - $28.70/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. RRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. #J-18808-Ljbffr RR Donnelley & Sons