Assistant Store Manager

Assistant Store Manager

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market for field-tested, expert-graded photo and video equipment in the industry. At KEH Camera, we're passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives.

Why Work at KEH Camera?

Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that's not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here!

Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren't just goals, they're part of our DNA. Your ideas and contributions will be valued from day one.

Make a Real Impact: At KEH, you're more than just an employee; you're a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace.

A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you're a photography enthusiast, a tech expert, or a truly curious person, we'll help you grow your skills and expertise.

Leadership & Store Operations

• Partner with the Store Manager to lead all aspects of day-to-day store operations, including sales performance, staffing, and workflow management.
• Serve as Manager on Duty (MOD) regularly, providing direction, support, and decision-making authority to the team.
• Open and close the store according to company procedures, including cash reconciliation, security, and end-of-day reporting.
• Support hiring, scheduling, and performance management activities in collaboration with the Store Manager.
• Monitor and maintain store appearance, merchandising, and organization to align with KEH brand standards.
• Assist in implementing strategic initiatives and meeting KPIs related to sales, service, and efficiency.

Customer Experience & Sales Leadership

• Lead by example in delivering a best-in-class customer experience through expert product knowledge, active listening, and personalized recommendations.
• Handle complex customer service issues, buy/sell/trade transactions, and escalations with professionalism and authority.
• Drive customer loyalty by promoting KEH's value proposition and building long-term relationships with enthusiasts and professionals alike.
• Support the achievement of sales targets and contribute to strategies that improve conversion, average transaction value, and customer retention.

Team Development & Communication

• Supervise, coach, and mentor retail associates to ensure high levels of performance, engagement, and accountability.
• Support onboarding, training, and continuous development of team members with a focus on operational excellence and customer satisfaction.
• Clearly communicate daily goals, operational updates, and performance expectations to the team.
• Foster a culture of teamwork, respect, and shared ownership of store success.

Inventory, Compliance & Loss Prevention

• Oversee inventory management processes, including receiving, cycle counts, and shrink prevention.
• Ensure compliance with all company policies and procedures, including cash handling and security protocols.
• Identify and report inventory discrepancies and operational concerns promptly.
• Promote adherence to health, safety, and loss prevention standards across all store activities.

Skills Needed to be Successful

• 3-5 years of retail experience, including at least 1-2 years in a leadership or assistant management role.
• Proven ability to lead and inspire a team in a fast-paced retail environment.
• Strong problem-solving and decision-making skills with the ability to manage competing priorities.
• Excellent communication, interpersonal, and conflict resolution skills.
• Passion for photography or familiarity with camera gear is strongly preferred.
• Comfortable handling high-value merchandise and executing operational procedures with precision.
• Able to lift up to 25 lbs and stand for extended periods.
• Availability to work weekends and holidays as needed.

Language Skills

• Ability to read, analyze, and interpret business documents, technical materials, and company policies.
• Capable of writing clear reports, professional correspondence, and procedural documentation.
• Confident in delivering information and presenting to staff, leadership, and customers.

Mathematical Skills

• Proficient in calculating sales figures, discounts, and performance metrics.
• Ability to assist in budget planning and merchandising strategies.
• Basic knowledge of applied statistics, core machine learning concepts, and AI principles is a plus (especially for data-driven retail analysis and planning).

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools, or controls, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Benefits

• Comprehensive medical, dental, and vision plans
• HAS and FSA Accounts
• Short and long-term disability
• Company provided life insurance
• 401(k) and company match
• Paid vacation, sick days and holiday
• Options for Pet Insurance and Legal Services
• Discounts of camera gear

Equal Opportunity Employer

KEH Camera is an Equal Opportunity Employer that does not discriminate on the basis of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law based on race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices. The statements contained in this position description are not necessarily all-inclusive; additional duties and responsibilities may be assigned, and requirements may vary from time to time. Professional business references and a background screening will be required for all final applicants selected for a position. If you need assistance or an accommodation due to a disability, you may contact View email address on click.appcast.io.