Station Manager - Ohare International Airport

Job Title: Station Manager Location: Contour ORD - Chicago, IL 60666 Position Type: Full Time Education Level: High School Salary: $50,000 - $62,000 Shift: Any Benefits & Compensation Health, vision, and dental insurance (effective the first day of the month following hire) Short/long-term disability and voluntary life insurance 401(k) savings plan with company match up to 6% of eligible compensation Paid sick leave: up to 56 hours per year, unused rolls over annually up to 480 hours Vested vacation hours available starting January 1 following hire Non‑Revenue/Space Available (NRSA) travel privileges on Contour upon hire and access to MyID Travel after 6 months of service Leaves of absence: Medical, non‑medical family care, maternity and paternity, personal leave Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre‑disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour is committed to providing reasonable accommodations to applicants and employees. Applicants requesting accommodations during the application or onboarding process should contact Human Resources. Summary of Essential Duties The Station Manager leads and coordinates all aspects of airport operations at the assigned station, overseeing ticket counter, gate, baggage, and ramp functions to ensure safe, efficient, and customer‑focused service. The role includes direct supervision, training, and support of Cross‑Utilized Airport Agents and maintaining compliance with company policies and regulatory requirements. Key Responsibilities Interact with service provider, ground handling staff, and management Serve as a knowledgeable resource for ticket counter, gate, baggage, and ramp‑handling support Oversee vendor performance and ensure reporting and compliance standards are met Represent Contour at all airports, government, and company meetings Maintain training and mentoring of vendor leadership teams to meet service expectations Maintain knowledge of policies and processes for law enforcement, hazardous materials, and other regulations Interface and communicate with passengers, agents, flight crews, and vendors as needed Ensure safety and security of the ramp and observe safe ground‑handling procedures Comply with all safety procedures, airline policies, and company SOPs Assist in ramp set‑up, equipment and baggage storage, and maintain safe operations Communicate promptly any events or challenges involving the local operation with management and/or the Systems Operations Control Center Respond to irregular operations and minimize customer inconvenience Complete required reports and audits to satisfy company and regulatory requirements Investigate and analyze problems such as damage to ground service equipment or aircraft, and formulate corrective actions Perform other duties as assigned by management Working Environment / Physical Requirements Frequent stooping, bending, kneeling, and crouching Regularly lift and transport items up to 75 pounds Stand, walk, and work on feet up to 8 hours per shift Work in a variety of environmental conditions, including extreme weather and loud noise Operate ground service equipment safely and perform related tasks Ascend and descend stairs frequently Qualifications At least 23 years of age High school diploma or GED equivalent preferred Authorized to work in the United States and able to travel in and out of the U.S. Valid driver’s license with good driving record English reading, writing, and speaking skills Polished professional interpersonal skills and customer‑oriented mindset Strong leadership, organizational, and people skills Ability to coordinate multiple priorities and meet deadlines in a fast‑paced environment Strong attention to detail and self‑motivation Excellent written and verbal communication with tact and professionalism Must pass DOT pre‑employment drug screen and FAA/Company random drug/alcohol tests Pass required 10‑year work history review and criminal background/fingerprint checks Ability to work nights, weekends, holidays, and varying schedules Proficient in Microsoft Office 365, including Excel, Word, Outlook Adhere to OSHA, EPA, state, and federal regulations Prior aviation experience or aviation‑related education a plus Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Duties and expectations may be subject to change. #J-18808-Ljbffr