Industrial Service Technician

Industrial Service Technician – Full Time

Location: Akron, OH/Canton, OH, Youngstown, OH, Pittsburgh, PA Schedule: Monday – Friday | Day Shift Travel: Up to 59% Travel Required

Compensation: $60,000 - $75,000; based on experience

Job Description

We're hiring an Industrial Service Technician who thrives in a fast-paced industrial service environment and enjoys coordinating complex installations, troubleshooting equipment, and supporting large-scale customer operations. If you have strong technical expertise and enjoy leading service initiatives while supporting customers and technicians nationwide, this role is for you.

What You'll Do

• Coordinate all installs and service calls for QTEK vendor and customer accounts
• Schedule and coordinate communication between QTEK sales, production, technicians, customers, and SouthernCarlson teams
• Travel to branch locations throughout the United States to install equipment and support customer operations
• Train end users, SouthernCarlson technicians, and customers on equipment operation and service procedures
• Assist sales teams with onboarding national and industrial accounts
• Support and train SouthernCarlson Service Technicians to properly manage industrial accounts
• Participate in and support technical training sessions alongside Corporate Service Coordinators and vendor partners
• Assist in identifying and developing additional large-scale service opportunities
• Maintain professionalism and exceptional customer service during all interactions

What We're Looking For

Valid driver's license with acceptable driving record 3–5 years of experience troubleshooting and repairing packaging or warehouse equipment 3–5 years of experience servicing industrial or national accounts 3–5 years of experience with pneumatic fastening tools Strong knowledge of electrical control systems and industrial mechanical systems Ability to read and interpret schematics and wiring diagrams Ability to plan, coordinate, and execute high-level service installations and operations Strong communication and professionalism when working with customers, vendors, sales reps, and technicians Ability to regularly lift and move equipment over 50 lbs Ability to work in extreme temperature environments Ability to independently coordinate travel and lodging arrangements

Preferred Qualifications

Bilingual skills a bonus Experience with PLC/automation troubleshooting and repair Leadership or management experience in a service-based operation Working knowledge of the tool and construction supply industry Forklift certification preferred Degree or technical certifications related to industrial service or maintenance a plus

Why You'll Love Working With Us

Consistent Schedule – Monday–Friday daytime schedule Positive Culture – Team-first environment built on respect and trust Career Growth – Opportunities to grow within a nationwide organization Competitive Benefits:

• Health, Dental, Vision
• 401(k) with Company Match
• Paid Time Off
• Training & Development Opportunities

Our Values – OUR PROMISE MEANS MORE™

Respect – We treat everyone with kindness and fairness Integrity – We do what's right, always Teamwork – We support each other and win together Family Feel – A nationwide company with a local touch

Ready to build your future with SouthernCarlson?