IT Support Specialist

IT Support SpecialistWe are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.This position is based in Century City, CA.The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager.Key Responsibilities Include:Support all PCs, phones, IT peripherals and IT infrastructure in the officeDocument work in IT incident ticketing system thoroughlyProvide support to incidents that are escalated from IT Technicians or the Service DeskProvide technical support during events, conferences and meetings, on site and off site as neededSupport office administration activities, projects and priorities as assignedParticipate with internal IT groups during projects and activitiesRespond to power, HVAC, network and other outages, planned and unplanned in the officeSpecial projects and duties as assignedQualifications:3+ years Corporate Environment3+ years Technical Support ExperienceExperience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and WordExperience supporting and troubleshooting Cisco VoIP phone and voicemail systemExperience supporting and troubleshooting web conferencing - especially Zoom and Microsoft TeamsExperience using and supporting Apple and Android mobile devices and OSesExperience configuring and supporting printers and multifunction devicesExperience using ServiceNow to log IT IncidentsNetwork troubleshooting knowledgeGeneral experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)Experience supporting and troubleshooting audio-visual equipmentStrong customer service orientation, with a can-do attitude and follow-through skillsPossess analytical and problem solving skillsWork well with others in a team environment requiring minimal supervisionStrong overall written and oral communication skillsAbility to effectively contribute to project documentationAbility to contribute and positively impact internal specialty support team or a major projectCapable of traveling for business and working in different H&K sites independentlyCapable of lifting and moving equipment weighing as much as 50 lbs.Ability to work onsite at H&K officesMinimum Education:Bachelor's degreeIT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experienceBenefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.